Thomas Cartwright
Kingswinford,West Midlands
Summary
Dedicated professional with expertise in customer service, public speaking, and telephone etiquette. Proven ability to handle difficult customers while maintaining strong customer relations. Skilled in staff rotas and organisational tasks, consistently ensuring smooth operations and high levels of satisfaction.
Overview
5
5
years of professional experience
Work History
Administrative assistant
NHS Foundation Trust
Dudley, West Midlands
07.2023 - Current
- Updated patient databases by inputting new contact information.
- Booking appointments.
- Calling patients, answering in coming calls.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Maintained stock levels to avoid shortages in office supplies.
- Capturing data and inputting for reporting.
Cadet Flight Sergeant
Royal Air Force Air Cadets
Kingswinford, Dudley
11.2019 - Current
- Fulfilled all assigned duties promptly and accurately.
- Organised drills to improve team coordination.
- Ensured cleanliness and orderliness of living quarters at all times.
- Assisted in training exercises, improving cadet performance.
- Handled equipment with utmost care and responsibility.
- Upheld strict uniform and grooming standards within the unit.
- Demonstrated leadership skills to boost troop morale.
- Organise event/promotion nights.
Education
GCSEs -
The Kingswinford Academy
Kingswinford 09.2018 - 06.2023
A-Levels -
Windsor Sixth Form
Halesowen, Dudley 09.2023 -
Skills
- Customer Service
- Public speaking
- Telephone etiquette
- Handling difficult customers/patients
- Customer relations
- Staff rotas
- Organisational skills
- Basic graphic design
Affiliations
- On joining the Air Cadets in 2019 I was appointed as the Lord-Lieutenant Cadet for the West Midlands in May 2024, this has given me opportunity to attend functions within businesses and support the Lord-Lieutenant. I will be handing this role back over in April this year.
Timeline
A-Levels -
Windsor Sixth Form
09.2023 -
Administrative assistant
NHS Foundation Trust
07.2023 - Current
Cadet Flight Sergeant
Royal Air Force Air Cadets
11.2019 - Current
GCSEs -
The Kingswinford Academy
09.2018 - 06.2023
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