Thomas Campbell
Sheffield,North Yorkshire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking long term placement to progress within growing company.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Bar and sales staff
Moor view Golf Centre
Sheffield, South Yorkshire
2025.09 - Current
- Worked closely with other team members to ensure smooth operations.
- Increased customer satisfaction by providing exceptional customer service.
- Utilised selling techniques, improved overall store performance.
- Handled cash transactions accurately for financial integrity of the shop.
- Checked identification of customers to ensure legal drinking age compliance.
- Resolved customer complaints promptly to maintain good relationships.
Security officer
Sierra 1 Security
Sheffield, North Yorkshire
2024.10 - 2025.03
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Patrolled premises regularly, contributing to a safe work environment.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Upheld strict access controls for ensuring building security.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
Research analyst
Shawmind mental health charity
Sheffield, North Yorkshire
2023.08 - 2024.05
- Presented research findings to executive teams, aiding in strategy formulation.
- Enhanced team productivity by implementing efficient data organisation systems.
- Undertook trend analysis tasks, identifying potential growth opportunities effectively.
- Prepared detailed reports, leading to informed business strategies.
Sales assistant
Marks & Spencer
Sheffield, North Yorkshire
2021.11 - 2023.11
- Delivered exceptional after-sales service, encouraging repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Utilised excellent communication skills to provide detailed product information.
- Safety focused approached to work, fighting to reduce shoplifting.
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Education
GCSEs - Maths, English, Science, History, Computer Science, Photography, BTEC Sport
Meadowhead Academy
Sheffield 2016.09 - 2021.05
Bachelor of Arts - Game Art
Sheffield Hallam University
Sheffield 2023.09 - 2026.04
A-Levels - Game Design
Barsley College
Barnsley 2021.09 - 2023.04
Skills
- Strategic selling
- Cash handling
- Complaint management
- Customer Service
- Stock counting
- Refund and exchange processing
- Critical thinking in sales
- Crowd control strategies
- People evacuation procedures
- Restrained use of force
- Security equipment handling
- Anti-Terrorism tactics
- CCTV operation knowledge
- Weapon detection
- Risk assessment capability
- Hostile situation management
- Self-Defence training
- Fire safety training
- Criminal law knowledge
- Physical Fitness
- Emergency response coordination
- Safety inspections
Affiliations
- Avid fisherman and Angler
- Golfer (+5 HCP)
- Sheffield Bladerunners Baseball Team Community member and Division Two player
- Motorbike Enthusiast
Timeline
Bar and sales staff
Moor view Golf Centre
2025.09 - Current
Security officer
Sierra 1 Security
2024.10 - 2025.03
Bachelor of Arts - Game Art
Sheffield Hallam University
2023.09 - 2026.04
Research analyst
Shawmind mental health charity
2023.08 - 2024.05
Sales assistant
Marks & Spencer
2021.11 - 2023.11
A-Levels - Game Design
Barsley College
2021.09 - 2023.04
GCSEs - Maths, English, Science, History, Computer Science, Photography, BTEC Sport
Meadowhead Academy
2016.09 - 2021.05