Thomas Bishop
Stafford,STS
Summary
I am a dynamic professional with a robust track record in leadership, adept problem-solving, and excelling in high-pressure environments. Fueled by a steadfast dedication to delivering exceptional customer service, I am recognised for my consistency, unwavering work ethic, and proactive approach. My commitment extends to consistently surpassing expectations and consistently going above and beyond to achieve excellent results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Finance Officer
Staffordshire County Council
Stafford, Staffordshire
08.2022 - Current
- Management: Support in the management of assistant finance officers by completing : performance reviews, health review meetings, appraisals and development.
- Financial Planning and Analysis:Develop and implement financial plans, conduct in-depth analysis, and align with organisational objectives for Adult Social Care.
- Budget and Cash Flow Management:Monitor and control budgets, and optimise resource allocation for public funds.
- Financial Reporting and Compliance:Prepare accurate financial information, ensure compliance, and coordinate audits.
- Risk Management:Conduct risk assessments, establish key risk indicators, and implement mitigation strategies.
- Financial Modelling:Develop and maintain financial models and conduct sensitivity analyses.
- Expense Management:Implement cost control measures, identify savings opportunities, and provide insights on cost trends.
- Financial Systems Management:Oversee financial software and systems, conduct audits, and collaborate on upgrades.
- Financial Strategy Development:Contribute to comprehensive financial strategies aligned with organisational goals.
- Stakeholder Communication:Communicate financial information effectively and collaborate with other departments.
- Continuous Improvement:Identify process improvement opportunities, stay informed on industry trends, and enhance financial operations.
Manager
Marks and Spencer
Stoke-On-Trent, Staffordshire
02.2021 - 08.2022
- Management : Led and managed teams of 10+ in medium and large-sized retail stores, addressing employee queries, regulatory matters, and resolving complaints.This also extended to performance reviews, staff grievances ,health review meetings and appraisals / development.
- Customer service : Drove a customer first attitude within teams , helping to solve customer issues in a friendly and efficient manner.Furthermore, listening to customer feedback and ensuring this information was fed back through the hierarchy.
- Managed first aid incidents and reporting , supporting in creating a safe environment for staff and customers.
- Communication. Had in person updates with staff and management teams to delegate tasks, communicate market trends, sales KPIs, and priorities. Furthermore, ensure a positive feedback loop atmosphere was implemented to ensure the up keep of brand development and image.
Assistant Manager
Marks and Spencer
Stone, Staffordshire
01.2020 - 02.2021
- Management: Supervised 10+ staff and monitored performance, as well as coached and mentored in daily responsibilities.
- Assigned tasks to 10+ employees and monitored productivity, performance, and task completion.
- Processed personnel paperwork and planned schedules to ensure top efficiency.
- Developed and maintained effective relations with all company employees at various levels of organisation.
- Ensured compliance with workplace policies and safety objectives. Investigated and resolved customer complaints in a timely and empathetic manner.
Sales Assistant
Marks and Spencer
Stafford, Staffordshire
10.2018 - 01.2020
- Delivered exemplary and attentive customer service, garnering positive feedback from satisfied customers.
- Mentored newly onboarded employees, imparting knowledge on customer service, effective money handling, and organisational strategies.
- Engaged with customers to discern their needs, offered informed recommendations, and successfully upsold services.
- Conducted meticulous till balance counts and processed payments in strict adherence to business regulations.
Education
AS-Levels - Business (A)
Walton High School
07-2018
AS-Levels - Geography (C)
Walton High School
07-2018
GCSEs - Chemistry (A*)
Walton High School
07-2016
GCSEs - Geography (A*)
Walton High School
07-2016
GCSEs - Physical Education (A)
Walton High School
07-2016
GCSEs - Biology (A)
Walton High School
07-2016
GCSEs - Ethics (A)
Walton High School
07-2016
GCSEs - Business (A)
Walton High School
07-2016
GCSEs - Physics (B)
Walton High School
07-2016
GCSEs - Maths (B)
Walton High School
07-2016
GCSEs - English (B)
Walton High School
07-2016
Skills
- Team leadership
- Communication
- Problem-Solving
- Flexible and Adaptable
- Teamwork
- Situational Awareness
Certification
- Level 2 - First Aid
- Level 2 Retail Apprenticeship
Timeline
Finance Officer
Staffordshire County Council
08.2022 - Current
Manager
Marks and Spencer
02.2021 - 08.2022
Assistant Manager
Marks and Spencer
01.2020 - 02.2021
Sales Assistant
Marks and Spencer
10.2018 - 01.2020
AS-Levels - Geography (C)
Walton High School
GCSEs - Chemistry (A*)
Walton High School
GCSEs - Geography (A*)
Walton High School
GCSEs - Physical Education (A)
Walton High School
GCSEs - Biology (A)
Walton High School
GCSEs - Ethics (A)
Walton High School
GCSEs - Business (A)
Walton High School
GCSEs - Physics (B)
Walton High School
GCSEs - Maths (B)
Walton High School
AS-Levels - Business (A)
Walton High School
GCSEs - English (B)
Walton High School
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