Summary
Overview
Work history
Education
Skills
Timeline
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THOMAS BENTLEY

Summary

Client-focused professional with 10+ years' experience in financial services, specialising in building long-term relationships, managing client accounts, and delivering post-sale value. Proven success in onboarding, education, retention, and strategic advisory across B2B and B2C environments. Skilled in cross-functional collaboration, account growth, and client engagement. Now seeking to transition into a dedicated Client Success or Relationship Management role

Overview

13
13
years of professional experience

Work history

Financial services manager

Planet Mark
London, London
06.2024 - Current
  • Created a new department for the company targeting Financial Services, embedded new sales processes, Structures and Trained the team on outbound techniques and skills.
  • Managed relationships with financial services clients, helping them align with regulatory and commercial priorities.
  • Delivered ongoing support and strategic guidance post-onboarding to ensure long-term value.
  • Acted as a trusted advisor and point of contact throughout the partnership lifecycle.
  • Created a new Sales process later adopted by other sales teams
  • trained new SDR/BDR's
  • Implemented innovative marketing strategies, elevated brand visibility.
  • Secured key clients for significant revenue increase.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Leveraged market and competitor data to identify market opportunities and gaps.

Business development manager

Capital Economics
London
03.2023 - 05.2024

Dynamic and results-oriented Business Development Manager with a proven track record of driving revenue growth and fostering strategic partnerships. Possessing exceptional market insight and a keen ability to identify opportunities for expansion. Adept at cultivating relationships with key stakeholders and executing targeted sales initiatives to achieve Revenue objectives.

  • Researched prospective clients to develop and execute cold call lists.
  • Closed long-term agreements through skilful negotiation. Typical sales cycle 6-9 months.
  • Identified cross-selling opportunities through ongoing customer needs analysis.
  • Created effective marketing, sales and promotional initiatives to drive revenue. Such as Social Media campaigns, organising in-person event at roundtables and online webinars.
  • Created short-term and long-term goals for business team to achieve objectives.
  • Surpassed sales consistently exceeding established KPIs.
  • Attended conferences and trade association meetings to represent company, build industry networks and promote new products.
  • Prepared pricing strategies aligned with budget to meet needs of customers.
  • Developed business plans to establish revenue and growth.
  • Researched trends to gather data and implement innovative strategies.
  • Worked with multiple departments within my organisation to execute deals.

Business Development Manager

FI Group
01.2022 - 03.2023
  • On average Closed between 2-4 contracts a month ranging from 12k to 45k
  • Creating and presenting business proposals to potential clients
  • Identified and closed new business opportunities through strategic networking, researching, and enhancing valuable client bases
  • Provided practical customer and market insight for improved strategic planning with shareholders
  • Oversaw full sales lifecycle from prospecting clients to closing deals
  • Adopted consultative sales approach to selling professional services
  • Attended prominent industry trade shows, exhibitions, and events across UK
  • Skilled in SaaS Sales
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency
  • Maintained close contact with consultants to ensure full delivery
  • Leveraged product knowledge to achieve revenue goals and retain clients
  • Closed complex, lucrative deals with new customers.

UK Sales manager

HF Markets Ltd
01.2019 - 12.2021
  • Handled the day-to-day running of sales, retention, business development, Education and affiliate program's ensuring high levels of productivity and client progression
  • Adeptly handled 100-130 of outbound calls per day, resulting in a conversion rate of 30%
  • Used exceptional communication and relationship-building abilities to build client loyalty and increase initial FTD's and encourage reloads
  • Identified new client opportunities, opening, and initiating accounts for continued business growth through affiliate program's
  • Using my product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in monthly revenue
  • Delivering an exceptional level of service to each customer by listening to concerns and answering questions to better the trading experience of all my clients
  • Worked closely with Back office to establish and help client on the onboarding process with KYC documents
  • Consistently managed client needs through continuous education and support resulting in positive trading results
  • Performed initial client assessment and analysis to begin research process following compliance policies such as AML and CISI.

Broker

Monument Global Brokers
London
02.2014 - 12.2018
  • Analysed financial trends and forecasts, enabling informed decision making by clients.
  • created the FX division of the company, Using a combination of past clients and referrals and Outbound activity.
  • Delivered a 107% return on a core equity holding over four years (2014–2018), significantly outperforming market benchmarks through disciplined entry timing and long-term conviction.
  • Managed positions across FX and equities, using technical and fundamental strategies to identify long-term growth opportunities.
  • Provided comprehensive after-sales service for high client retention rate.
  • Studying for and completed CFA Exams to be able to execute trades
  • Managed a diverse portfolio of assets, maximising investment returns for clients.
  • Advised clients on suitable investment options based on their risk appetite and financial objectives.

Senior Trader & Account Manager

Financial Markets Online
10.2012 - 01.2014
  • Onboarding any new clients onto our courses and programmes, usually through cold calling or leads generated through our social media advertisements
  • Handling between 100-150 call per day on average, and communicating through various tools such as email, inbound and outbound calls as well as out of hours via WhatsApp
  • Demonstrating with the client the onboarding process by liaising between the client and the broker to ensure they complete the account opening successfully
  • Once onboarded I would act as their mentor/account manager throughout their journey at Financial Markets to ensure they understand everything and to support if any issues arise
  • To coach and host live all day trading events across the UK to our existing members, we would demonstrate live trading scenarios and deepen their knowledge or trading online
  • Identify upsell opportunities to clients for more advanced courses.

Education

Level 1 And Level 2 FA Coaching Badges - Level 1 And Level 2 FA Coaching Badges

Merrist Wood - Guildford
Guildford, Surrey

Skills

  • Leadership in finance
  • Pressure handling
  • Negotiation in finance
  • Meeting sales targets
  • Use of CRM software (salesforces, HubSpot, Marketing Cloud and Dynamics)
  • Market research
  • Mentoring and coaching
  • Client retention
  • Sales Leadership
  • Account management
  • Client relations
  • Team Leadership
  • Public speaking
  • Relationship Management
  • Stakeholder communication

Timeline

Financial services manager

Planet Mark
06.2024 - Current

Business development manager

Capital Economics
03.2023 - 05.2024

Business Development Manager

FI Group
01.2022 - 03.2023

UK Sales manager

HF Markets Ltd
01.2019 - 12.2021

Broker

Monument Global Brokers
02.2014 - 12.2018

Senior Trader & Account Manager

Financial Markets Online
10.2012 - 01.2014

Level 1 And Level 2 FA Coaching Badges - Level 1 And Level 2 FA Coaching Badges

Merrist Wood - Guildford
THOMAS BENTLEY