Thomas Barr
Cardiff
Summary
Dynamic professional with a robust skill set in Leadership and Team Management, Customer Relationship Management, and Problem Solving and Conflict Resolution. Proven expertise in Quality Assurance and Control, Inventory Management and Organization, Business Development and Negotiation. Adept at Excellent Communication and Interpersonal Skills, Adaptability and Proactivity. Committed to driving business success through strategic initiatives and continuous improvement.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Pharmacy technician
Nelsons Pharmacy
Cardiff
2025.08 - Current
- Ensured safe medication distribution with meticulous attention to detail.
- Updated patient records meticulously, safeguarding against errors or misinformation.
- Achieved improved patient understanding by accurately explaining prescription details and potential side effects.
- Provided exceptional customer service for increased client satisfaction.
Customer service leader / Quality Control
Weredog Creations
2022.02 - 2024.08
- Assisted in managing warehouse operations to support efficient inventory management.
- Facilitated order fulfillment and adherence to safety protocols.
- Provided support in maintaining quality assurance standards as quality control manager.
- Aided in handling customer complaints and addressing inquiries in the customer service department.
- Helped build strong relationships with clients through effective communication.
- Contributed to business development by assisting in negotiating deals and fostering partnerships.
- Supported outreach to influencers for product promotion to enhance visibility.
- Promoted a customer-focused approach to improve client satisfaction and encourage repeat business.
Customer support specialist
Middleton's
Bristol
2020.03 - 2022.03
- Delivered excellent service with timely problem resolution.
- Streamlined processes for quicker problem-solving and improved productivity.
- Deescalated tense situations tactfully, maintaining professionalism at all times.
- Boosted customer satisfaction by resolving complex queries swiftly.
- Resolved technical issues promptly, minimising disruption for customers.
Warehouse Operative / Floor Staff
Wilkinson's
2018.03 - 2020.01
- Supported warehouse operations by managing stock levels, conducting inventory checks, and ensuring timely product availability.
- Delivered excellent customer service as a floor staff member, assisting customers with inquiries and providing tailored solutions.
- Contributed to a positive team environment, consistently meeting and exceeding performance targets.
- Developed a keen eye for detail and organizational skills through hands-on experience in a fast-paced retail setting.
Education
A-Levels -
Hull trinity House Academy
Hull, Kingston upon Hull 2012.01 - 2017.08
Skills
- Leadership and Team Management
- Customer Relationship Management
- Problem Solving and Conflict Resolution
- Quality Assurance and Control
- Inventory Management and Organization
- Business Development and Negotiation
- Excellent Communication and Interpersonal Skills
- Adaptability and Proactivity
Affiliations
- Baking
- Fashion and Design
- Swimming
- Japanese
- Hiking
References
References available upon request from 2022 onwards
Timeline
Pharmacy technician
Nelsons Pharmacy
2025.08 - Current
Customer service leader / Quality Control
Weredog Creations
2022.02 - 2024.08
Customer support specialist
Middleton's
2020.03 - 2022.03
Warehouse Operative / Floor Staff
Wilkinson's
2018.03 - 2020.01
A-Levels -
Hull trinity House Academy
2012.01 - 2017.08