Thomas Barnes
Wokingham,United Kingdom
Summary
Detail-oriented pension administrator with in-depth knowledge of DB pensions, regulatory compliance, and the end-to-end management of death benefits and member payments. Proven analytical and problem-solving skills developed through complex case handling and data reconciliation, combined with a strong interest in using experience as a pension administrator to develop personal skills and understanding of risk assessment and financial modelling.
Now seeking to transition to an actuarial role where to apply already found pension expertise and analytical foundation to support technical analysis, valuation work, and actuarial reporting.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Pension scheme administrator
First Actuarial
Basingstoke, Hampshire
2024.09 - Current
- Increased efficiency by updating pension scheme records meticulously.
- Processed retirement and death claims to ensure timely payouts.
- Carried out administration duties, improving office functioning.
- Produced annual benefit statements for improved member communication.
- Liaised with actuaries for seamless calculation of benefits.
- Handled correspondence promptly, enhancing member relations.
- Assisted in preparation of trustee reports, enhancing board meetings productivity.
- Maintained accuracy with diligent checking of benefit calculations. Working with over 90% accuracy in calculations.
- Provided excellent customer service, leading to positive feedback from members.
- Answered all pension related queries professionally, increasing trust among members.
- Updated member details, resulting in up-to-date databases.
- Managed sensitive data confidentially, ensuring compliance with data protection laws.
- Addressed data discrepancies and validated data integrity to ensure accurate reporting.
- Increased data accuracy by utilising advanced data analysis techniques.
Compliance Administrator
Carb'n Off Environmental
Wokingham
2023.01 - 2024.08
- Main role was to provide customers with detailed reports of post clean kitchen extraction systems, under TR19 regulations, prior to invoicing.
- Provided schematic diagrams of customer sites to cleaning engineers for them to use on site, making sure data remained up to date with system and equipment changes.
- Allocated work to cleaning teams across the UK and managed them to ensure engineers provided accurate information for in-house and external customer reports.
- Investigated previous site cleans and compared them with current data to ensure accuracy and validity of data held on file.
- Analysed data provided by engineers in various mediums (numerical, photographic etc.) to verify validity of source provided to us and to ensure that in-house data systems were updated and remain audit worthy.
- Liaised with customers to confirm cleaning dates and scope / requirements of engineer visits.
- Remained adaptable to ensure that teams had correct resources.
- Ensured operatives were aware of changes in was required operationally and legally, and assist in making sure these changes are complied with.
- Research sites to aid engineers and operations team, developing plans of ways to fully access sites and ensure systems remain compliant.
- Influence change with in team, looking at ways to improve team processes to reflect better upon wider company processes, therefore providing better service to customers.
- Identified areas of improvement during routine inspections; proposed effective solutions.
B&B Front of House Employee
Tudor Place B&B
Wokingham
2015.09 - 2019.12
- Would welcome guests upon their arrival, answering any questions and helping them to their rooms.
- General focus was to ensure excellent customer service to generate repeat business and through word of mouth, generate new customer opportunities. Business rating was always at 5 stars.
- Would anticipate any potential problems and suggest solutions for management as required.
- Remained flexible, adaptable and accountable.
Education
MBA - Business Administration
University of Winchester
Winchester 2021.09 - 2022.11
Marketing
University of Winchester
Winchester 2018.09 - 2021.06
A Levels -
Reddam House Berkshire
Wokingham 2016.09 - 2018.06
GCSE's -
Reddam House Berkshire
Berkshire 2014.09 - 2016.06
Skills
- Communication Skills
- Pension legislation knowledge
- Good organisational skills
- Detail Oriented
- Adaptable
- Team Player
- Excel proficiency
- Data analysis
- Quantitative data analysis
- Death benefit handling experience
- Excellent numerical aptitude
HOBBIES
Walking/Hiking, Comic books, Films and TV Series, Pub Quizzes
Certification
- PMI Award in Pensions Essentials (APE)
Affiliations
- Personal Portfolio Investing
- Games (Minesweeper, Poker etc.)
- Drawing
References
References available upon request.
Timeline
Pension scheme administrator
First Actuarial
2024.09 - Current
Compliance Administrator
Carb'n Off Environmental
2023.01 - 2024.08
MBA - Business Administration
University of Winchester
2021.09 - 2022.11
Marketing
University of Winchester
2018.09 - 2021.06
A Levels -
Reddam House Berkshire
2016.09 - 2018.06
B&B Front of House Employee
Tudor Place B&B
2015.09 - 2019.12
GCSE's -
Reddam House Berkshire
2014.09 - 2016.06