Thomas Andrews
Sparsholt, Winchester,England
Summary
I am a motivated and reliable IT Support Technician with hands-on experience providing technical support in fast-paced environments. Demonstrates strong problem-solving skills, excellent communication, and a proactive approach to improving systems, workflows, and user experience. Experienced in Microsoft 365 administration, Windows operating systems, networking fundamentals, and ticketing systems, with a proven ability to manage workloads independently while contributing effectively within a team. Currently completing a Level 3 IT Support Apprenticeship, with a clear ambition to progress further within the IT industry.
Overview
4
4
years of professional experience
Work history
IT Support Technician
Accelerator Ltd
Whiteley, Hampshire
2024.10 - Current
- Manage and prioritise support tickets using AutoTask PSA, ensuring timely resolution in line with SLAs.
- Configure and support antivirus software, and patch management processes.
- Assist with basic networking tasks including router and access point configuration.
- Take ownership of issues from initial report through to resolution, ensuring high levels of customer satisfaction.
- Support Microsoft 365 services including user accounts, permissions, and security settings.
Kitchen assistant
The Running Horse
Littleton, Hampshire
2023.07 - 2024.10
- Worked efficiently in a fast-paced environment, consistently meeting deadlines and service standards.
- Demonstrated strong teamwork, communication, and time management skills.
- Maintained high standards of cleanliness, organisation, and food safety.
Tesco Christmas Work
Tesco
Winchester, Hampshire
2022.12 - 2023.01
- Delivered excellent customer service during a busy seasonal period.
- Managed stock, replenishment, and customer enquiries efficiently.
- Demonstrated flexibility and reliability during peak trading times.
Kitchen Porter
The Plough Inn
Sparsholt, Winchester, Hampshire
2022.07 - 2022.09
- Supported kitchen operations by maintaining cleanliness and organisation.
- Developed a strong work ethic and ability to work under pressure.
Education
A-Levels - Media Grade D, Business Grade D, IT Grade Merit
Peter Symonds College
Winchester 2022.09 - 2024.06
GCSEs -
Westgate School
Winchester, Hampshire 2017.09 - 2022.07
Level 3 Apprenticeship - IT Support
Baltic Apprenticeships
Whiteley, Hampshire 2024.10 -
SLQ Level 1 - Sports leader program
Sports Leader
Skills
- Deadline management
- Written reports
- Time management
- Social Media Management
- IT skills
- Ticketing system expertise
- Email client support
- Routers and Access Point configuration
- Virus protection
- Working with VPNs
- Cloud computing
- Patch management
- Antivirus software installation
- Office 365
- Windows O/S
- Sharepoint
- MacOS
- Microsoft 365 administration
- Microsoft Azure
Interests
Technology in General – I have a strong interest in technology and enjoy learning about new devices, systems, and software. I regularly explore new tools and features, supporting my ongoing development in IT and my ability to quickly learn and adapt to new technologies in the workplace.
Exploring New Places – I enjoy visiting new places and environments, which has helped me develop adaptability, confidence, and strong communication skills. This reflects my ability to adjust quickly to new systems, teams, and working environments.
Car Cleaning – I enjoy cleaning and maintaining cars in my spare time, which demonstrates strong attention to detail, patience, and pride in delivering high-quality results. This interest highlights my approach and ability to follow processes carefully.
References
References given if asked.
Timeline
IT Support Technician
Accelerator Ltd
2024.10 - Current
Level 3 Apprenticeship - IT Support
Baltic Apprenticeships
2024.10 -
Kitchen assistant
The Running Horse
2023.07 - 2024.10
Tesco Christmas Work
Tesco
2022.12 - 2023.01
A-Levels - Media Grade D, Business Grade D, IT Grade Merit
Peter Symonds College
2022.09 - 2024.06
Kitchen Porter
The Plough Inn
2022.07 - 2022.09
GCSEs -
Westgate School
2017.09 - 2022.07
SLQ Level 1 - Sports leader program
Sports Leader