Thomas Andrews

Below responsibilities are in addition to Operations Coordinator role:

• Prepare, cost, and complete client proposals, ensuring accuracy and that pricing and product is aligned with client expectations.
• Assist in developing and fostering strong working relationships with suppliers, port agencies, port authorities, and local tourism initiatives.
• Monitor the profitability of planned services, escalating any concerns or opportunities to increase profitability to the Line Manager.
• Liaised effectively with external vendors for prompt supply deliveries and services.
• Uphold sustainability policies and responsible tourism practices in daily operations.
• Established strong rapport with clients through regular communication.

• Providing a professional service to luxury cruise clients.
• Client relations and account managing responsibilities.
• Attend site inspections and completing risk assessments.
• Updating the tour database as well as creating new tour products and updating filing.
• Building strong relationships with suppliers and vendors as well as port authorities and agencies.
• Ensure accuracy, attention to detail, and strong organisational skills while upholding operational standards, safety protocols, and service quality.
• Improved operational efficiency by streamlining processes and implementing best practices.
• Take ownership of each operations profitability.
• Assisted in budget preparation, managing costs effectively.
• Acted as a professional ambassador for the company, demonstrating service excellence across all operational and client-facing activities.
• Deliver multiple projects on time by effective planning and coordination.
• Creating clear and accurate operation documents with any updates being implemented to improve the overall operation.
• Attend and oversee pier operations, supervising guides, coach drivers, and other casual staff.

• Responsible for monitoring and conducting daily movements of Tug boat operations with in the Port of Immingham.
• Communicating with crew members and skippers giving out orders and jobs in a timely manner.
• Carrying out admin duties as required.
• Liaising with external customers and shipping agents ensuring order requests are adhered to and tugs are supplied as per customer requirements.
• Managing crew members working hours to ensure correct amount of rest and working hours are met with in the companies guidelines.
• Carried out day-to-day duties accurately and efficiently.
• Offered friendly, efficient customer service and handled challenging situations with ease.

• Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
• Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
• Created a friendly and fun guest experiences by delivering a personalised customer service.
• Preparing cocktails, hot drinks and soft drinks to a high standard.

• Responsible for the selling of offshore excursions and future cruise holidays.
• Escort excursions in person to ensure guest satisfaction and gain constructive feedback for future improvements.
• Preparing and delivering a range of documentation including guests on tour paperwork, excursion tickets and letters.
• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
• Thrived in fast-paced environment with energy and enthusiasm.
• Managed complaints with calm, clear communication and problem-solving.
• Assist in the creation of digital signage projected through screens and onboard kiosks.
• Supported other areas of the team including taking part in bike tours and other admin duties.
• Presenting port talks in our Broadway Show Lounge to over 1000 guests providing upcoming port information.

• Arranging travel and accommodation for offshore employees recruited through both Bristol and Newquay offices.
• Processing invoices and expenses as well as other admin duties to support the Personnel Coordinators.
• Assisting with the recruitment process for off shore candidates via Linkedin or email/phone.
• Monitoring the AOS inbox and taking inbound calls from both internal and external stakeholders.

• Assisting the Crew Controller with daily duties ensuring all tasks and procedures were completed to the highest standard

• Monitoring Airlines daily operational schedule

• Management of all crew hotel accommodation, road transport and external flights where necessary

• Working closely alongside the operations and engineering department ensuring smooth operation of all daily flights dealing with disruption from weather delays, crew sickness and technical issues

• Generating government declaration forms for future inbound/outbound flights

• Maintaining flight crew rosters and work patterns in compliance with company/ CAA regulations and Flight Time Limitations, covering two aircraft fleet of which one Military and one Civilian

• Providing weekly statistic reports to the duty executive

• Running daily training reports to ensure all flight crew are with in current limits

• Providing an enjoyable experience for campers with disabilities.

• Ensuring safety to the campers is a number one priority at all times.

• Cabin Leader on a few occasions following camp rules and regulations to respect nature, prevent accidents and promote rewarding experience.

• Organised arts, sports and craft activities to enable participants to learn new skills, develop independence and connect with people.

• Organising events, nights out, coffee chats and other fun activities for foreign students learning English.

• Plan days out to other cities including travel arrangements and places to visit.

• Creating weekly and monthly calendars outlining upcoming events for students to enjoy.

• Attend events and clean up once finished.

• Checking and accurately documenting MOT certificates and service sheets.
• Dealing with incoming calls and emails from vehicle vendors regarding vehicle service updates.
• Liaising with personnel from other departments and national Ryder locations.
• Working with Enrich (Vehicle Management System) to keep up to date with vehicle details and information.
• Scheduled appointments for vehicle servicing, MOT's and any other repair work required

• Ensuring all clients were fully provided with the necessary safety equipment and on time for their jump.

• Operating small vehicles Mules, quads and vans.

• Delivering a friendly welcome and excellent customer service to guests.

• Informing guests on weather updates and any cancellations.

• Till work, accurately handling money and credit/debit cards.

• Food preparation with high standards of health and hygiene.

• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.

• Created welcoming environment by greeting customers in line with best store practices.