THOMAS ANDREWS
Milton Keynes,Buckinghamshire
Summary
Accomplished professional with expertise in operations management, performance and development reviews, recruitment and training, quality management, and maintaining efficiency under pressure. Demonstrated ability to streamline processes and enhance productivity through effective quality management practices. Proven track record in driving team performance and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Kitchen Associate
JD Wetherspoon
Milton Keynes, Buckinghamshire
02.2024 - Current
- Enhanced kitchen efficiency by maintaining cleanliness and orderliness of all areas.
- Assisted in inventory management, ensuring sufficient stock at all times.
- Ensured high customer satisfaction with prompt food delivery.
- Followed health and safety guidelines to maintain safe kitchen environment.
Property sales negotiator
Michael Anthony Estate Agents
Milton Keynes, Buckinghamshire
06.2022 - 02.2024
- Supported first-time homebuyers through the purchasing process, offering reassurance and guidance at every step.
- Negotiated property sales by building strong relationships with clients.
- Conducted property viewings for potential buyers, resulting in successful negotiations.
- Generated new business with proactive outreach to prospective clients.
- Prepared comprehensive property reports to aid buyer decision-making processes.
- Developed marketing strategies for various properties, increasing visibility and interest from potential buyers.
- Collaborated closely with mortgage advisors to provide comprehensive financial advice to clients.
- Achieved gold award for "Best Estate Agent in MK9" and bronze award for "Best Estate Agent in Milton Keynes".
Shift Leader
JD Wetherspoon
Bedford
05.2017 - 06.2022
- Responsible for managing the health and safety of large groups of people both staff and customers
- Assessing and reviewing risk assessments, building a rota for 70 staff members, holding disciplinary meetings and attendance reviews, placing stock orders and completing weekly stock counts.
- Oversaw all daily operations and resource allocation to ensure business targets were achieved efficiently and within the appropriate parameters
- A catalyst of strong teamwork and cohesion, resolving conflicts and misdemeanours ensuring smooth business practices between both customers and staff
- Making crucial decisions in a high pressure environment ensuring smooth workflow and substantial results
- Completing further management training through various courses and virtual classrooms. Including advanced fire safety, CSE awareness and prevention and people management.
Sales Assistant
The Original Factory Shop "TOFS"
Stroud
01.2015 - 05.2017
- Assisted in stock management and deliveries, keeping a tidy stockroom at all times
- Welcomed and gave tailored advice to a demanding customer base in the store
- Worked with the team to complete the daily and weekly routines that kept the shop safe, clean and tidy
- Effectively communicated with customers, answering all questions they have about the store and its products
- Operated a cash register and served customers using a combination of cash and contactless payments
- Performed end-of-day cleaning duties, including wiping down windows as well as sweeping and mopping the shop floor
Education
Level 2 Merit - Performing Arts
SGS College
GCSE - English Language - A, English Literature - A, Mathematics - B, Combined Science- B, Performing Arts - B, Religious Studies - B, French - B, IT - C, Sociology - C
Archway Secondary School
Skills
- Operations management
- Performance & Development Reviews
- Recruitment and training
- Quality management
- Efficiency under pressure
Timeline
Kitchen Associate
JD Wetherspoon
02.2024 - Current
Property sales negotiator
Michael Anthony Estate Agents
06.2022 - 02.2024
Shift Leader
JD Wetherspoon
05.2017 - 06.2022
Sales Assistant
The Original Factory Shop "TOFS"
01.2015 - 05.2017
Level 2 Merit - Performing Arts
SGS College
GCSE - English Language - A, English Literature - A, Mathematics - B, Combined Science- B, Performing Arts - B, Religious Studies - B, French - B, IT - C, Sociology - C
Archway Secondary School
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