Thomas Adams

• Following expansion of my role into technical and digital aspects, made the first "Digital Systems Lead" of the organisation, holding overall responsibility for websites, systems and some office IT - working closely with our 3rd party IT service providers
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• Made a permanent member of staff following completion of an initial year long apprenticeship. Continued in the same customer service role with technical responsibilities.

Digital document filing system

• Managed a large scale project to implement a digital filing system on our network. This system facilitated the scanning of documents into an automated filing system hosted on an in-house server using OCR techniques.
• A challenging project that required a lot of time and focus, from setting up categories to creating the scanning structure for each document that required filing. Consisted of learning Regular Expression material, as this was used to determine the source and content of each document. Given direct responsibility of the server used to handle this, to facilitate maintenance and adjustments of the server-side settings where needed. Worked closely with entire office to understand individual needs for the system, while implementing the system by the deadline.

Email signatures

• Handled the set-up and management of a cloud based email signature system for the office, including automated syncing and customised signatures for different roles and staff.

Data Management System

• Initial interest in organisation's bespoke-built Database systems. This system (DMS) served to connect the "international" database (owned by the parent organisation Rotary International, based in the United States) and the GB&I membership database.
• The DMS operated as a central point for members to update membership information, synchronizing data between the international database and the GB&I database. The GB&I database was also then used to serve multiple GB&I systems.
• Quickly became the in-house expert for these matters. When the previous DMS Administrator left the organisation, I was quickly promoted to encompass the managerial tasks of maintaining the two systems. This meant working closely with outsourced development team to quickly amend any bugs found by the membership and to completely scope and construct new developments, requiring creation of outlining requirement specifications and closely working with developers to build a functional/technical specification from that.
• Coupled with an aging membership, any development work had to have special consideration in User Experience areas, to ensure members who are not comfortable with using technology could use the systems with ease.

Event Management

• Worked with colleagues and Events Manager to aid in delivering member training events across GB&I. This ranged from smaller events within the office - aimed at training 25 to 50 volunteer leaders to assisting with the annual conference - usually drawing in around 1000 attendees at external venues.
• Work in this area varied greatly in responsibility, with no two events the same as each other. Worked to understand in great detail our event management system (3rd party) and aided colleagues in using it to its full potential. Utilized this to create event/attendee material, including a mobile app for attendees, which became quickly implemented across all external events, providing support learning documents and materials.
• Responsibility with handling on-site technology, from ensuring there was correct laptops and printers for required staff to checking connection details for staff and members coupled with delivering the event app for mobile devices.
• Calling required attendees who had not registered for events and helping them register over the phone.
• In some cases, being the on-site lead for events, helping attendees on the day and ensuring a smooth run of the training programme, delivered by other volunteer leaders.

Volunteer Expo

• This was a one-off event replacing our annual conference, aimed at engaging the wider voluntary/third sector, bring together thousands of volunteers and hundreds of volunteer organisations over a near-week long period.
• Held at the NEC, Birmingham, I held direct responsibility for technical aspects of the event, including an on-site app much expanding on the one used for training events, including facilities for attendees to "connect" with one another and share contact details - allowing for volunteers and organisations to form connections.
• Aided directly on-site for the majority of the event, delivering push notifications via the app and assisting attendees in the event hall.
• Prior to the event, assisted in attendees in registering over email or phone.
• Delivered a member training event in one of the NEC suites, working with NEC staff to ensure room setup and training leaders to deliver the programme to around 50 attendees.

• Being part of a 6-person team, dedicated to delivering support to over 45,000 members and 1800 clubs across all of Great Britain and Ireland.
• Completing projects and long-term goals in order to bring the organisation up to date technologically and offering technical support to colleagues and Rotary Members (Rotarians/members).
• Assisting colleagues from different departments with technical know-how and by taking on additional work.
• Originally worked closely with our Data Management team to understand and support with Data Synchronization across multiple databases, with tens of thousands of records and personal information.
• Answering the phone to members and non-members alike, at all hours of the working day and dropping current work to assist on the end of the phone and via email.
• Providing as much detailed information as possible to support inquiries, and passing callers onto to relevant staff if more information was required.
• Performed data correction and update tasks to ensure all data kept on record is up to date and valid, while guiding members on how to perform this themselves.

• Open to learning a more technical role, and carrying it out to the best of my ability to a high standard.
• Making sure shelf stock that is set to go out of date on the current day or the next is reduced and priced appropriately, whilst utilizing a PDA to make sure pricing is correct.
• Finding any damaged produce stock and marking it a waste. Properly reported and disposed of at the end of my shift.
• Always on time to shift and finish in good time, always look for extra work if finished early such as working checkouts.
• Prepared to take on other’s work if they are absent or need cover done.
• Always available to do over time if needs be.