Summary
Overview
Work History
Education
Skills
Additional information
Interests
Timeline
Generic

Thomas Ornsby

Newcastle Upon Tyne

Summary

Enthusiastic student at Northumbria University with a strong focus on detail and quality. Proven ability to manage workflows and achieve team goals through effective organization and prioritization. Over 31 months of experience in roles demanding teamwork and customer service excellence. Committed to delivering high-quality results in all tasks.

Overview

2
2
years of professional experience

Work History

Mobile Technicians Advisor

EE
Newcastle Upon Tyne
04.2024 - 03.2026
  • Delivered exceptional customer service by efficiently resolving technical and account-related inquiries.
  • Employed targeted questioning and active listening to uncover and address customer issues.
  • Translated technical jargon into accessible English, enhancing customer understanding.

Stock Replenisher

Hotel Chocolat
Newcastle Upon Tyne
09.2024 - 12.2024
  • Coordinated product replenishment and organised shelves for improved product visibility.
  • Facilitated stock control and inventory management to maintain optimal stock levels.
  • Adhered to stock rotation procedures (FIFO - first in, first out).
  • Ensured accuracy in daily activities by meticulously checking stock levels and records.
  • Established trust by being reliable and punctual for work commitments.
  • Displayed strong work ethic by diligently fulfilling all assigned duties.

Sales Assistant

Hotel chocolat
Newcastle Upon Tyne
10.2023 - 01.2024
  • Utilised active listening to identify customer needs, providing tailored solutions that enhanced customer satisfaction.
  • Emphasised product features to meet customer requirements, contributing to increased sales.
  • Processed payments accurately and efficiently, ensuring smooth transactions.

Education

A-level - Economics, Politics and Law

Newcastle Sixth Form College
Newcastle Upon Tyne
06-2025

GCSE - Biology, Chemistry, Physics, English literature, English language, Mathematics, Business and History

John spence community high school
Newcastle upon tyne
06-2023

Skills

  • Technical support
  • Problem resolution
  • Customer service
  • Customer service experience
  • Payment processing
  • Cash handling
  • Stock replenishment
  • Product presentation
  • Decision making
  • Strategic planning

Additional information

I am a reliable and hardworking individual who is now seeking an opportunity with a new company following my departure from my previous employer. I am eager to apply my existing skills while continuing to learn and develop within a supportive and fast-paced environment. I take pride in maintaining high standards in my work, working well as part of a team, and contributing positively to the workplace. I am quick to adapt and motivated to take on new challenges and responsibilities.

Interests

  • Playing pool with friends
  • Music events
  • Supporting my football club

Timeline

Stock Replenisher

Hotel Chocolat
09.2024 - 12.2024

Mobile Technicians Advisor

EE
04.2024 - 03.2026

Sales Assistant

Hotel chocolat
10.2023 - 01.2024

A-level - Economics, Politics and Law

Newcastle Sixth Form College

GCSE - Biology, Chemistry, Physics, English literature, English language, Mathematics, Business and History

John spence community high school
Thomas Ornsby