Thobile Nokubonga Buthelezi
care coordinator
Birmingham
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Organised student familiar with healthcare possesses strong passion for patient care. Skilled in coordinating and managing schedules. Demonstrates talent for facilitating communication among team members. Seeking care coordinator role to utilise skills to improve patient outcomes and satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Educator
Department of education
Nongoma , South Africa
10.2021 - Current
- Facilitated accurate evaluation of student progress by developing assessment activities, including in-class games and quizzes.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Assisted class teachers in managing [Number] classes of up to [Number] students.
- Provided supervision to guarantee safety of students during group activities, events and school trips.
- Delivered well-structured 1:1 support sessions to students with learning difficulties, improving their exam scores by [Number]%.
- Ensured achievement of learning goals, providing detailed and regular feedback to teachers on student progress.
- Maximised student learning time by providing smooth transitioning support between lessons.
- Supported development of appropriate resources, working with teachers to ensure provision met learning needs.
- Built strong rapport with students by attending to personal needs, including social, hygiene and welfare matters.
- Oversaw safety of children, promoting and safeguarding welfare in and outside the classroom.
- Maximised student engagement and receptive learning by educating students using individualised instructional approaches.
- Organised class spaces and prepared materials for upcoming teacher lessons.
- Kept class records current with attendance information and student grades.
- Assisted teacher with using support equipment and computers during lessons.
- Gave students papers related to assignments and collected finished work.
- Taught students important learning, study and behaviour management skills for academic success.
- Offered students personalised support during in-class activities and projects.
- Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
- Encouraged students to work together to complete projects and solve problems.
- Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
- Planned and arranged classrooms to promote learning and student achievement.
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
- Arranged recreational spaces and equipment to encourage physical activity.
- Monitored children in spaces between classes, keeping disruptions to minimum.
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
Waitress
Hospitality solutions company
Johannesburg , South Africa
08.2014 - 12.2017
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Refused drinks service to guests without appropriate proof of age.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Maintained bar stocks, replenishing daily as necessary.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Enforced social distancing policies to maximise safety of staff and customers.
Education
Certificate - Home based care training and risk management
Sukuma Skills Training
Nongoma , South Africa06.2022
Certificate - HIV/AIDS & TB DOTS counciling
Sukuma Skills Training
Nongoma, South Africa03.2021
Certificate - Computer Applications
Metro computech
Nongoma, South Africa 06.2011
Certificate - Personal development
Southern youth network
Soweto, South Africa 10.2010
Skills
- Teaching strategy development
- SEND learning barriers knowledge
- Class material preparation
- Key Stage 3 / 4 teaching support
- Health and safety awareness
- Group and individual instruction
- Extracurricular activity planning
- Secondary education
- Behaviour modelling
- In-class SEND support
- Early childhood education
- Differentiated instruction
Hobbies
Reading articles
Traveling
Cooking and watching TV series
Timeline
Assistant Educator
Department of education
10.2021 - Current
Waitress
Hospitality solutions company
08.2014 - 12.2017
Certificate - Home based care training and risk management
Sukuma Skills Training
Certificate - HIV/AIDS & TB DOTS counciling
Sukuma Skills Training
Certificate - Computer Applications
Metro computech
Certificate - Personal development
Southern youth network
Similar Profiles
ABIGAIL CORTESABIGAIL CORTES
Paraprofessional at Department Of EducationParaprofessional at Department Of Education
Romela ZalsosRomela Zalsos
Special Education Teacher/High School Social Studies Teacher at Department Of EducationSpecial Education Teacher/High School Social Studies Teacher at Department Of Education
Tahlia MatthewsTahlia Matthews
Relief Special Needs Education Assistant at Department Of EducationRelief Special Needs Education Assistant at Department Of Education
Olivia GrahamOlivia Graham
Secondary Science Teacher at Department Of EducationSecondary Science Teacher at Department Of Education
Maryam JodaMaryam Joda
Volunteering at Women's aidVolunteering at Women's aid