THO LU

• Ensure customer satisfaction by providing excellent, fast and friendly customer service.
• Performace cross sale and up sales.
• Assist customers with their purchases for improved shopping experience.
• In charge of social media activities: manage facebook activities, advertise products.
• Enhance store appearance with regular floor cleaning and arranging displays.
• Stock shelves to maintain product availability.
• Work as an active and a key member of the team, support colleagues in all tasks.

• Provided quick, accurate, and friendly service to customers in the dining area and at the till.
• Prepared food and assembling orders.
• Maintained cleanliness and hygiene standards in the restaurant
• Followed all workplace safety, security and food hygiene procedure.
• Performanced an effective teamwork with others and effective communication skills.
• Maintained high energy levels while working efficiently and productively.

• Provided excellent and speedy service to ensure customers satisfaction.
• Ensured to maximize the rotation of numbers of customers being served.
• Took orders, delivered foods and beverages.
• Solved customers' complaints, answered customers' questions, shared menu information and prepared tables.
• Collected payment, calculated and till balanced at the end of the day.

• Held complete responsibility for both In-term and non-term deposit products and oversight of the Bank’s Business Current/Deposit Account operations.
• Monitored all aspects of products such as pricing and legal requirements and maintained knowledge on all regulation issues and competitor business.
• Managed all products in product line, market analyst, idea formulation and maintain knowledge of pricing for enterprise products.
• Implemented new controls and procedures to ensure Core banking (T24) and system risk approval.
• Disseminated the latest Banking products to network of 300+ branches.

• Core team of five-year strategic plan to optimize customer service and reduce idle costs.

• Play lead role for a 9-member team to implement the redesign of the Branch project.

• Lead a team of 2-6 members, to launch new Sales Stimulation Program (SSP). • Implemented sales structure to branches operation.

• The bank internal orientation trainer.

• Gained branch structure knowledge and project management skills.

• Compiled market research and the formulation of market plans.
• Assisted CRM, developing customer relations by interacting with the technical team.
• Liaised with Credit control team for customer credit evaluation and analysis.
• Provided back up support to Relationship manager and Head of Department as the bank builds and grows its property finance book and market share.

• Provided administrative and clerical support to departments or individuals.
• Alerted Manager about cancelations or new meetings and preparing agendas for meeting.
• Prepared statistical reports and Manage spreadsheets.
• Coordinated office management activities.