Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Thiyohupillai Antonypillai

Ilford,Essex

Summary

A dedicated professional with expertise in sales and team leadership, demonstrating a client-focused approach and exceptional time-management skills. Proficient in email administration, helpdesk operations, and cash handling, ensuring efficient order processing and inventory control. Committed to enhancing customer sales support while adhering to company policies, aiming to drive business success through strategic client engagement.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Overview

29
29
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Customer service representative

Tesco Supper Store
Ilford, Redbridge
09.2018 - Current
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Streamlined processes through efficient record keeping.
  • Provided top-notch support for increased customer satisfaction.
  • Performed administrative duties contributing towards smooth store operations.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Collaborated with sales team to maximise product visibility and sales.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Assisted customers with varying questions using product knowledge and service expertise.

Team leader supervisor

Co Op
Ilford, Redbridge
04.2013 - 09.2018
  • Improved customer satisfaction with proactive handling of complaints and queries.
  • Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
  • Achieved higher productivity with strict adherence to company protocols.
  • Facilitated training sessions for skill development amongst employees.
  • Boosted team morale by initiating regular feedback sessions.
  • Identified areas of improvement, implementing changes accordingly.
  • Managed shift schedules for efficient workflow.
  • Ensured timely completion of projects through diligent supervision and guidance.
  • Monitored performance metrics, adjusting tactics when necessary for optimal results.
  • Developed strong relationships within the team, fostering a collaborative working environment.
  • Supervised staff's daily activities to ensure adherence to quality standards.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.

Harbour Security Officer

Sri Lanka Ports Authority
, srilanka
01.1997 - 04.2012
  • Provided assistance during fire safety checks, improving overall workplace safety.
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
  • Coordinated with other officers on shift changes smoothly and effectively.
  • Carried out health and safety risk assessments accurately for reducing potential hazards.
  • Responded to alarms with swiftness, ensuring minimal disruption to operations.
  • Maintained order by monitoring CCTV screens and reporting suspicious activities.
  • Upheld strict access controls for ensuring building security.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
  • Checked ID cards and documented details in security log.
  • Worked in security control room to continuously monitor CCTV feeds.
  • Kept entrances secure with consistent visitor, personnel and package screening.
  • Completed thorough incident reports, recording exact observations, occurrences and witness statements.
  • Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
  • Identified safety risks by analysing reports and camera footage.

Education

NVQ Level 1 - Draftsman course

Technical College-Trincomalee
Srilanka
01.1997 - 12.1998

A-Levels - Science

Orr's hill Vivehananda College
Srilanka
01.1994 - 12.1996

GCSEs -

GCSE(O/L)
Srilanka
01.1993 - 12.1993

Skills

  • Time-Management prowess
  • Email administration
  • Order processing capability
  • Client-Focused approach
  • Familiarity with company policies
  • Helpdesk operations
  • Cash handling
  • Team Leadership
  • Sales expertise
  • Inventory control
  • Customer sales support

Certification

I currently hold a Personal license, Certificate in SIA Security training and Door supervisor training.

I also hold a driving license for over 4 years.

I was a National participant in Sri Lanka for badminton and I'm currently a member and participant of a badminton club named East Royals in the UK.


Languages

English
Intermediate

Timeline

Customer service representative

Tesco Supper Store
09.2018 - Current

Team leader supervisor

Co Op
04.2013 - 09.2018

Harbour Security Officer

Sri Lanka Ports Authority
01.1997 - 04.2012

NVQ Level 1 - Draftsman course

Technical College-Trincomalee
01.1997 - 12.1998

A-Levels - Science

Orr's hill Vivehananda College
01.1994 - 12.1996

GCSEs -

GCSE(O/L)
01.1993 - 12.1993

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Thiyohupillai Antonypillai