THI THU HUONG TRAN
London,England
Summary
Currently pursuing branding and marketing management at the University of Greenwich, with hands-on experience in customer engagement, SEO, menu design, and social media content creation from a part-time role in a Vietnamese restaurant. Previous work experience in Vietnam and Japan fostered adaptability and strong communication skills across diverse cultures. Ready to leverage creative and organizational abilities to support marketing and customer-focused initiatives.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Waiter and Marketing Support
Lang Viet Restaurant
London
2025.05 - Current
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Developed visually engaging menus through Canva.
- Contributed to website development for restaurants, improving layout, visuals, and content. Increased sales by 10%.
- Enhanced online platform visibility through optimisation of descriptions and keywords for basic SEO tasks.
- Effectively communicated with other team members, fostering harmonious working environment.
- Applied positive customer service approach to increase satisfaction levels.
Insurance consulting specialist
AIA
Ho Chi Minh city
2024.04 - 2024.11
- Assisted over 100 clients with questions about insurance products and financial goals.
- Processed claims with near–100% accuracy, helping reduce delays and improve client satisfaction.
- Guided clients in assessing financial needs and offering relevant insurance recommendations.
- Assisted in customer segmentation to enhance product targeting and support sales performance.
Event Assistant (Freelance)
CC House
Ho Chi Minh city
2024.07 - 2024.09
- Assisted in budget planning to ensure fiscal responsibility.
- Prepared detailed reports post-event for management review and assessment.
- Managed online ticketing and registration for events with 500 attendees, ensuring smooth check-in and accurate data collection.
- Facilitated guest support during event, elevating overall experience and satisfaction.
- Coordinated event setup, ensuring professional presentation.
Operations Staff
Yamato Transport
Chiba city, Japan
2020.04 - 2023.04
- Sorted and verified 1,000 parcels per shift, ensuring correct routing and zero-error shipment labelling.
- Followed quality control procedures that helped reduce operational mistakes and support on-time delivery.
- Reported risks and compliance issues, preventing potential delays in supply chain.
Service Staff
Kappa sushi
Chiba city, Japan
2020.01 - 2021.03
- Solved customer complaints efficiently, enhancing company's reputation.
- Processed 200+ transactions per day with accuracy during peak hours.
- Assisted kitchen team in maintaining efficient food preparation and fast customer turnover.
- Managed multiple tasks simultaneously to meet deadlines.
Receptionist
Adora Restaurant
Ho Chi Minh City
2015.10 - 2018.06
- Handled 50–70 customer calls per shift, answering enquiries and supporting event bookings.
- Provided clear information and supported front-of-house operations during peak periods.
Education
Bachelor of Business Administration - Business Administration
Vietnam Aviation Academy
Vietnam 2015.09 - 2019.06
A-Levels - Japanese Language Program
Josai International University
Japan 2019.10 - 2022.08
BA (Hons) Branding and Marketing Management
University of Greenwich
London, England 2025.09 - 2028.08
Skills
- Customer service & communication
- Social media & basic SEO
- Canva & visual content design
- Problem-solving
- Time management
- Teamwork
- Microsoft Office (Excel, Word, PowerPoint)
- Upselling
Affiliations
- Tennic, do yoga and gym, swiming, and drawn.
Languages
English
Intermediate (B1)
Japanese
Advanced (C1)
Timeline
BA (Hons) Branding and Marketing Management
University of Greenwich
2025.09 - 2028.08
Waiter and Marketing Support
Lang Viet Restaurant
2025.05 - Current
Event Assistant (Freelance)
CC House
2024.07 - 2024.09
Insurance consulting specialist
AIA
2024.04 - 2024.11
Operations Staff
Yamato Transport
2020.04 - 2023.04
Service Staff
Kappa sushi
2020.01 - 2021.03
A-Levels - Japanese Language Program
Josai International University
2019.10 - 2022.08
Receptionist
Adora Restaurant
2015.10 - 2018.06
Bachelor of Business Administration - Business Administration
Vietnam Aviation Academy
2015.09 - 2019.06