Thiru Sathurjan

• Delivered enhancements to key internal growth application, leading from 20% to 80% increase in user engagement.
• Diagnosed recurring issues within core application environments and resolved 90% of ongoing outages, significantly improving platform availability.
• Optimised postcode and publishing workflows to ensure accurate and timely delivery of field operations.
• Enabled more strategic lead distribution by refining internal allocation logic, resulting in a 10pp increase in conversion performance.
• Partnered with cross-functional teams to address integration issues between application layers.
• Reduced infrastructure costs by introducing MongoDB sharding, cutting query costs and boosting efficiency.
• Built a smart appointment predictor using Azure Machine Learning AutoML to nudge users based on historical trends.
• Played a key role in our infrastructure migration to Kubernetes and MongoDB optimisation.
• Wrote automation scripts for observability, log management, and performance checks.
• Managed over 100 support requests with attention to urgency, documentation, and stakeholder updates.

Learned the ropes of cloud, DevOps, and Python development while mentoring peers and getting hands-on with common tools like Jenkins, GitHub, and GCP.