Thirsha Rani Inakoti

• Oversee daily operations, ensuring the smooth delivery of services and maintaining high standards in food quality, safety, and hygiene
• Lead and manage a team of staff, ensuring optimal performance, training, and scheduling to meet business needs
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Monitor inventory and supplies, ensuring the timely restocking of essential items
• Consistently meet and exceed sales targets while ensuring adherence to company policies and procedures
• Ensure a clean, safe, and positive work environment for both staff and customers
• Awarded 'Award of Excellence' for Employee of the Quarter
• Recognized as Employee of the Month multiple times

Apollo Munich Health Insurance & UBER Document Verification (Australia & New Zealand):

• Managed health insurance policies and developed relationships with banking sectors to facilitate policy sales
• Provided customers with detailed information about health insurance coverage and policy details
• Supported team members with process-related knowledge, helping to achieve collective targets
• Verified customer documents in line with company requirements and provided thorough document reviews for approval
• Provided floor support to team members and new hires, assisting with process knowledge and technical assistance
• Ensured accurate and timely processing of customer information
• Awarded several Top Performer and Superstar awards for outstanding performance
• Recognized for the ability to quickly grasp and implement new processes, contributing to team efficiency
• Proficient in MS Excel, MS Office, and capable of learning new office technologies rapidly