Thinesh Shanmugathasan
London,middlesex
Summary
High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Overview
10
10
years of professional experience
Work history
Bartender
Novotel Hotel
London
05.2021 - 06.2022
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Welcomed guests with friendly conversation and fun atmosphere.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
Bartender
Marriott Hotels
London
05.2018 - 03.2020
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Kept product shelf-life records to decrease losses from expiry.
- Displayed products on shelves and displays to encourage purchases.
- Addressed and escalated customer complaints to amplify guests' experience.
- Input orders into register, calculated bills and collected payments.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Kept bar service areas stocked with tea, coffee and espresso.
- Completed end-of-day cleanup to reset bar for next day.
- Maintained ready supply of counter-top snacks for guests.
Waiter
Masti London
London
05.2012 - 05.2015
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Pharmacy Assistant
cravenpark pharmacy
London
05.2012 - 05.2012
- Counted and labelled prescriptions with correct item and quantity.
- Merchandised counters with attractive displays to increase pharmacy sales.
- Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Maintained confidential patient records in line with data protection laws.
- Minimised patient waiting times through excellent prioritisation and multitasking.
- Received incoming controlled drug supplies, storing within correct, secure locations.
Education
GCSEs - English
harrow college
London 01/2012 - 12/2012
GCSEs - Maths
Harrow college
London 01/2012 - 12/2012
GCSEs - Biology
harrow college
London 01/2012 - 12/2012
GCSEs - Chemistry
Harrow College
London 01/2012 - 12/2012
A-Levels - Maths
Harrow College
London 09/2012 - 05/2014
A-Levels - Biology
Harrow College
London 09/2012 - 05/2014
A-Levels - chemistry
Harrow College
London 09/2012 - 05/2014
Skills
- Store merchandise stocking
- Loss prevention
- Complaint handling
- Monetary transactions
- Scanner operations
- Regulatory compliance expertise
- Cash drawer management
- Product recommendations
- Customer relations
- Coin counting
- Cash counting
- Safe balancing
- Till accuracy
- Credit card payment processing
- Identification verification
Languages
Tamil
Fluent
Malayalam
Intermediate
Hobbies
I go gym 4-5 times a week
I'm learning callisthenics
I'm a part time DJ.
Timeline
Bartender
Novotel Hotel
05.2021 - 06.2022
Bartender
Marriott Hotels
05.2018 - 03.2020
Waiter
Masti London
05.2012 - 05.2015
Pharmacy Assistant
cravenpark pharmacy
05.2012 - 05.2012
GCSEs - English
harrow college
01/2012 - 12/2012
GCSEs - Maths
Harrow college
01/2012 - 12/2012
GCSEs - Biology
harrow college
01/2012 - 12/2012
GCSEs - Chemistry
Harrow College
01/2012 - 12/2012
A-Levels - Maths
Harrow College
09/2012 - 05/2014
A-Levels - Biology
Harrow College
09/2012 - 05/2014
A-Levels - chemistry
Harrow College
09/2012 - 05/2014
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