Summary
Overview
Work history
Education
Skills
Timeline
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Thimira Salwathura

Acton,England

Summary

Accomplished IT professional with expertise in programming languages such as Python, C++, and C, alongside proficiency in database management using SQL and Firebase. Skilled in configuration and deployment tools like PowerShell, JIRA, and Confluence, with a strong foundation in Microsoft and cloud technologies, including Azure and Active Directory. Demonstrates advanced networking and troubleshooting capabilities with DHCP, TCP/IP, DNS, and wireless WANs. Experienced in telecom equipment management involving DWDMs, routers, switches, fibre optics, OTDRs, and SONET testing. Committed to leveraging technical skills to drive innovation and efficiency within dynamic IT environments.

Overview

7
7
years of professional experience

Work history

Web designer (Part Time) - Remote

CodePanda.asia
Hikkaduwa, Sri Lanka
11.2022 - Current
  • Stayed abreast of industry trends to incorporate cutting-edge design principles into work.
  • Updated existing websites by implementing modern redesigns, ensuring increased traffic and engagement rates.
  • Collaborated closely with developers to implement design elements effectively.
  • Translated client requirements into effective website designs, exceeding customer expectations every time.
  • Designed custom graphics for enhancing visual appeal of websites.
  • Enhanced website's responsiveness by implementing front-end JavaScript, HTML and CSS.
  • Enhanced the website's responsiveness by implementing front-end JavaScript, HTML and CSS.

Senior IT Support Engineer

hSenid Business Solutions
Colombo, Sri Lanka
02.2018 - 07.2022
  • Supported implementation team in software development projects.
  • Conducted testing and troubleshooting to ensure software functionality.
  • Created detailed documentation for software implementation processes.
  • Collaborated with cross-functional teams to deliver successful projects.
  • Participated in team meetings to discuss project progress and resolve issues.
  • Provided technical support and guidance to end-users, resolving software-related queries or problems.
  • Optimized Software Deployments
  • Customized Software Solutions: Tailored software features to meet specific client requirements, ensuring personalized user experience.
  • Performed Code Reviews: Conducted thorough code reviews to ensure quality and compliance with best practices, leading to more robust and maintainable code.
  • Managed Software Configurations: Maintained and updated configuration files across multiple environments, ensuring consistency and minimizing downtime.
  • Trained End-Users: Developed and delivered training sessions and materials for end-users, enhancing their ability to use software effectively.
  • Monitored System Performance: Continuously monitored system performance post-implementation, identifying and resolving potential issues before impacted users.
  • Supported Software Integration: Assisted in integration of third-party software and APIs, ensuring seamless communication between systems.
  • Developed Implementation Plans: Created detailed implementation roadmaps and schedules, aligning project milestones with client expectations.
  • Assisted in Data Migration: Supported data migration process, ensuring accurate and secure transfer of data from legacy systems to new platforms.
  • Engaged in Client Communication: Acted as liaison between technical team and clients, providing updates and gathering feedback to improve project outcomes.

Guest Relations Officer

Hilton
London, United Kingdom
11.2023 - Current
  • Delivered high-level customer service, ensuring smooth and efficient guest check-ins and check-outs, enhancing overall guest experience.
  • Assisted in performing night audit duties, including reconciling daily financial transactions, preparing reports, and ensuring accuracy of guest accounts and payments.
  • Demonstrated thorough knowledge of hotel's services and local attractions, helping guests with recommendations and queries to enrich their stay.
  • Communicated and collaborated effectively with management and various departments such as housekeeping, maintenance, and concierge to resolve guest issues and ensure smooth daily
    operations.
  • Proactively contributed to maximizing room occupancy by assisting in revenue management strategies, including up-selling hotel services, such as room upgrades and promoting dining options, resulting in
    higher guest satisfaction and revenue growth.
  • Acted as point of contact for regular and VIP guests, providing personalized service and maintaining positive guest relations to encourage repeat business.
  • Supported training of new team members on front desk operations, hotel policies, and guest service standards, ensuring consistent performance across team.

Education

Master of Science - Computer Science

York St John University
London, United Kingdom
09/2022 - 09/2024

Bachelor of Science - Information Technology

Curtin University
Perth, Australia
02/2018 - 12/2021

Skills

  • Programming Languages: Python, C, C, Android, HTML JavaScript
  • Database Management: SQL, Firebase
  • Configuration & Deployment Tools: PowerShell, JIRA, Confluence
  • Microsoft & Cloud Technologies: Azure, Active Directory, SCCM, MDT
  • Networking & Troubleshooting: DHCP, TCP/IP, DNS, Wireless WANs
  • Telecom Equipment: DWDMs, routers, switches, fibre optics, OTDRs, and SONET testing


Timeline

Guest Relations Officer

Hilton
11.2023 - Current

Web designer (Part Time) - Remote

CodePanda.asia
11.2022 - Current

Senior IT Support Engineer

hSenid Business Solutions
02.2018 - 07.2022

Master of Science - Computer Science

York St John University
09/2022 - 09/2024

Bachelor of Science - Information Technology

Curtin University
02/2018 - 12/2021

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Thimira Salwathura