Thilucshan Thiruppathy
Chertsey,Surrey
Summary
Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Digital Marketing Manager
DR Digital Marketing Agency
London, Surrey
07.2020 - Current
- Improved end-to-end customer journey by identifying critical conversion and drop-off points, adapting onboarding process accordingly.
- Managed key digital channels, including YouTube and TikTok content development, Google, Facebook and Instagram Ads.
- Executed digital communications plan across multiple digital channels, achieving consistent branding and messaging.
- Worked closely across departments to implement latest findings from data and analytics.
- Increased Return on Ad Spend (ROAS) through strategic planning.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Reported on effectiveness of digital marketing strategies on periodic basis, offering insights and proposing changes.
- Utilised Google Analytics and HubSpot to monitor PPC advertising and newsletter campaigns.
Account Manager
DPD
London, Surrey
02.2018 - 07.2023
- Investigated low-performing accounts and adapted strategies to support sales and retention.
- Produced management team reports on account health and target delivery.
- Optimized sales volume by managing accounts and building rapport.
- Cultivated long-term relationships with DPD Franchise owners to achieve the best end results.
- Trained Franchise team to effectively retain accounts.
- Oversaw account growth sales activities from inception to contract.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
Administrator
Jein Solicitors
London, Surrey
06.2016 - 02.2018
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Tracked accounts payable and receivables records.
- Oversaw database to maintain updated records and accuracy.
Shift Manager
Co-op Food
London, Surrey
02.2013 - 04.2015
- Developed continuous improvement initiatives to drive team efficiencies.
- Led team of 7+ to achieve KPI targets in fast-paced environments.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Promoted safety culture through clear communications and inspections.
- Updated training and procedures to address skills gaps and challenges.
- Trained and mentored new employees to maximise team performance.
- Managed operating budget by calculating daily expenses and revenues.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Ordered stock and procured services to deliver on company goals.
Customer Service Assistant
Elite Pharma
London, Surrey
12.2011 - 01.2013
- Assisted customers with varying questions using product knowledge and service expertise.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Liaised with clients to facilitate successful delivery of orders.
Customer Assistant
Tesco
London, Surrey
02.2011 - 11.2011
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Performed daily opening and closing functions and inventory management.
- Created attractive visual merchandising and shop window displays.
- Handled cash and card payments with accuracy.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Diploma of Higher Education - Business Management
Kingston College
Kingston upon Thames 09.2015 - 09.2017
Skills
- Digital campaign analytics
- Cost Per Lead (CPL) tracking
- Email Studio
- Digital storytelling
- Newsletter design
- Facebook Ads Manager
- Google Ads
- User Experience (UX)
- Google AdWords
- Influencer marketing
- WordPress proficiency
- CMS management
Languages
English
Fluent
Tamil
Native
Timeline
Digital Marketing Manager
DR Digital Marketing Agency
07.2020 - Current
Account Manager
DPD
02.2018 - 07.2023
Administrator
Jein Solicitors
06.2016 - 02.2018
Diploma of Higher Education - Business Management
Kingston College
09.2015 - 09.2017
Shift Manager
Co-op Food
02.2013 - 04.2015
Customer Service Assistant
Elite Pharma
12.2011 - 01.2013
Customer Assistant
Tesco
02.2011 - 11.2011
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