Thilakshika Achini Sellapperuma
Newcastle Upon Tyne
Summary
Results-oriented and detail-driven professional with over 12 years of experience in banking and fast-food restaurant industries. Comprehensive understanding of banking operations, compliance, and customer service. Proven ability to oversee daily restaurant operations and ensure compliance with health and safety regulations. Skilled in optimizing workflow for maximum efficiency. Professional leader prepared to drive team success and exceed objectives. Track record of success in team collaboration, strategic planning, and problem-solving. Strong communication skills, adaptability, and reliability. Equipped to foster a productive and positive work environment while effectively meeting changing demands.
Overview
13
13
years of professional experience
Work History
Team Leader
KFC
08.2023 - Current
- Communicating goals and deadlines to team members
- Achieving set off daily targets
- Planning workloads and delegating tasks
- Performing customer service functions, including interacting with customers and resolving problems
- Handling end of the day cash balancing and banking
- Handling delivery orders
Team Member (Part time)
KFC
01.2022 - 08.2023
- Customer Services
- Handling Cash Transactions
- Became the team member once and received multiple staff recognitions
Part time waitress
Mantra Thai Restaurant
09.2021 - 01.2022
- Customer Services including taking orders and served them
Senior Investigator External Investigation Reporting
Hong Kong and Shanghai Bank Corporation
07.2021 - 09.2021
- Conduct Anti Money Laundering (AML) investigations as Financial Crime Compliance (FCC) investigator of transaction monitoring alert system of the bank
Senior Compliance officer
Nations Trust Bank PLC
06.2016 - 10.2020
- Conduct AML investigations as FCC investigator in transaction monitoring alert system in the bank
- Prepare reports on regulatory requirements
- Respond to inquiries of regulatory bodies with accurate information
- Attending to the Account Suspension Orders receive from the regulator
- Respond to inquiries received from Criminal Investigation Department (CID)
- Review sanction records and provide clearance/ instructions to the relevant business units
- Adhere to the audit plan which assigned by the FCC
Full time student & Supporting family business
10.2020 - 06.2020
Banking Assistant
Nations Trust Bank PLC
05.2012 - 06.2016
- Completed timely and efficient administrative functions, including sorting and distributing SWIFT messages to the relevant business units
- Handled the bank system user ID creations, modifications
- Prepared reports total of 32 report on a monthly basis on regulatory requirements
- Coordinated the approvals for the vendor and supplier payments on monthly basis for the relevant business unit
- Responded to customer concerns and questions on both return Debit / Credit card pins, return bank statement
- Supervised Operation Help Desk activities
- Such as; scan document request received from business units, statement calling
- Attended to the transactions voucher request revived from the business units, upon court order or regulatory order
- Was a member of the Banks´ Finacle Project (System Change Project)
Education
Master`s degree - International Business and Management
Northumbria University
01.2023
Honours Bachelor’s Degree Level 8 NFQ - Business and Management
Northumbria University
01.2021
Graduate Diploma - Business and Management
Business Management School
01.2018
Certificate of Higher Education - Banking and Finance
Institute of Banking and Finance Sri Lanka
01.2012
G.C.E Advanced Level - Commerce Stream
Good Shepherd Convent
01.2010
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Coaching and mentoring
- Documentation and reporting
- Analytical thinking
- Goal setting
- Flexible schedule
Extra-Curricular Activities
Volunteered for the Nations Trust Bank CSR projects Prefect of School Prefect Board (2008-2010) Member of School Eastern Band
Timeline
Team Leader
KFC
08.2023 - Current
Team Member (Part time)
KFC
01.2022 - 08.2023
Part time waitress
Mantra Thai Restaurant
09.2021 - 01.2022
Senior Investigator External Investigation Reporting
Hong Kong and Shanghai Bank Corporation
07.2021 - 09.2021
Full time student & Supporting family business
10.2020 - 06.2020
Senior Compliance officer
Nations Trust Bank PLC
06.2016 - 10.2020
Banking Assistant
Nations Trust Bank PLC
05.2012 - 06.2016
Honours Bachelor’s Degree Level 8 NFQ - Business and Management
Northumbria University
Graduate Diploma - Business and Management
Business Management School
Certificate of Higher Education - Banking and Finance
Institute of Banking and Finance Sri Lanka
G.C.E Advanced Level - Commerce Stream
Good Shepherd Convent
Master`s degree - International Business and Management
Northumbria University
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