Summary
Overview
Work history
Education
Skills
PERSONAL PROFILE
DECLARATION
PERSONAL PROFILE
Timeline
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THILAGAVATHI NALLATHAMBI

March,UNITED KINGDOM

Summary

Dynamic and results-driven professional with a robust understanding of technical sales and strategic prospecting. Demonstrates exceptional leadership aptitude and adaptability to market changes, leveraging expertise in business automation tools and ERP systems. Proficient in customer relationship management software, Salesforce, and digital marketing techniques, with a strong focus on customer retention tactics and sales trend forecasting. Adept at financial modelling and process improvement, ensuring resilience under pressure while excelling in key account handling and lead generation. Career goals include advancing strategic roles that utilise skills in networking ability, mobile marketing techniques, and social media advertising to drive business growth.

Driven professional with knack for leadership and proven ability to manage teams and streamline operations. Demonstrates proficiency in customer service and inventory management, with strong problem-solving and communication skills. Poised to enhance store performance and exceed sales targets through strategic planning and exceptional team motivation.

Results-driven Shop Manager with knack for boosting team morale and enhancing customer satisfaction. Successfully led teams, streamlined operations, and increased sales through innovative merchandising and exceptional service standards. Keen on fostering positive shopping experience and building strong community relationships.

Offering strong foundation in customer service, team leadership, and sales strategies. Knowledgeable about inventory management, staff training, and enhancing customer experiences. Ready to use and develop communication, organisational, and problem-solving skills in Business development role.

Experienced in retail management with focus on driving sales and improving customer service. Possess unique skills in team leadership, inventory control, and store layout optimisation, capable of increasing overall store performance. With keen eye for detail and customer-centric approach, can provide significant improvement in store operations and customer satisfaction.

Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work history

Shop manager

SAMY MARCH LTD
March, Cambridgeshire
2024.09 - Current
  • Monitored market trends closely for competitive advantage in pricing strategies,.
  • Led team meetings effectively, facilitating open communication amongst staff members,.
  • Negotiated with suppliers for better prices, leading to improved profit margins.
  • Coordinated promotional events, creating greater brand awareness within the local community.
  • Delivered excellent customer experiences with personalised service approach.
  • Provided insightful product knowledge to customers, enhancing their shopping experience,.
  • Handled employee grievances promptly and fairly, maintaining morale within the workforce.
  • Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
  • Oversaw daily shop operations, ensuring smooth running of business activities.
  • Fostered strong relationships with key customers to boost loyalty and repeat business.
  • Enhanced customer service by training staff in effective communication and problem solving.
  • Managed store inventory to ensure adequate stock levels at all times.
  • Ensured cleanliness of shop premises, presenting a professional image to customers.
  • Streamlined operations by introducing more efficient working practices and procedures.
  • Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
  • Assisted customers in making informed buying decisions through expert advice on products,.
  • Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
  • Researched and applied proven marketing techniques to drive sales.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Pursued new business opportunities by forging strong networks and contacting potential buyers.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.

Marketing manager

MK Agro India Private Limited
Chennai, INDIA
2019.06 - 2022.08
  • Assisted in conducting competitor analysis to support market positioning.
  • Supported identification of market opportunities through thorough research and analysis.
  • Worked with design team in creating promotional materials to attract prospects.
  • Helped in developing marketing strategies to increase brand visibility.
  • Collaborated with sales team to align marketing strategies with goals.
  • Contributed to the creation of engaging content for advertising.
  • Aided in managing social media initiatives to bolster brand recognition.
  • Assisted in designing presentations for management meetings to facilitate decision-making.
  • Reviewed performance data and client feedback for continuous improvement.
  • Reported departmental challenges and worked with teams to resolve issues.
  • Tailored promotional strategies to accommodate different client needs.
  • Managed paid marketing campaigns across various platforms to achieve optimal results.

Education

B.Tech - IT

M.Kumarasamy College of Engineering
Karur

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H. S. CTagore Matric Hr. Sec. School
Deviyakurichi, Salem

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S. S. L. C Tagore Matric Hr. Sec. School
Deviyakurichi, Salem

Master of Science - INTERNATIONAL PROJECT MANAGEMENT

Coventry University
London
2023.01 - 2023.12

Skills

  • Adaptability to market changes
  • SQL understanding
  • Customer relationship management software
  • Technical sales understanding
  • Leadership aptitude
  • Business automation tools proficiency
  • Resilient to pressure
  • Key account handling
  • Strategic prospecting
  • Knowledge of erp systems
  • Microsoft office mastery
  • Lead generation
  • Product knowledge
  • Salesforce
  • Excel proficiency
  • Digital marketing
  • Process Improvement
  • Customer retention tactics
  • Sales trend forecasting
  • Financial modeling
  • Social media advertising
  • PowerPoint
  • Relationship development
  • Networking ability
  • Mobile marketing techniques

PERSONAL PROFILE

Tamil, English (Read, Write and Speak)

DECLARATION

I hereby declare that the above particulars are true and correct to the best of my knowledge and belief.

PERSONAL PROFILE

  • Father’s Name: Mr. S. Nallathambi
  • Date of Birth: 1991-06-24
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married
  • Passport No: W5830130

Timeline

Shop manager

SAMY MARCH LTD
2024.09 - Current

Master of Science - INTERNATIONAL PROJECT MANAGEMENT

Coventry University
2023.01 - 2023.12

Marketing manager

MK Agro India Private Limited
2019.06 - 2022.08

B.Tech - IT

M.Kumarasamy College of Engineering

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H. S. CTagore Matric Hr. Sec. School

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S. S. L. C Tagore Matric Hr. Sec. School
THILAGAVATHI NALLATHAMBI