Thierry Hadnum Graham
Castle Bromwich,West Midlands
Summary
I am a motivated and reliable individual with experience in hospitality, retail and manual trades. Working alongside my studies, I have demonstrated a strong work ethic and commitment to personal development. These roles have enabled me to develop excellent customer service, communication and teamwork skills. I particularly enjoy practical, hands on work and thrive in fast paced environments where reliability, problem solving and a strong work ethic are valued. I am now looking to develop my career with an employer offering long term opportunities and progression.
Overview
7
7
years of post-secondary education
3
3
years of professional experience
Work history
Labourer
Sheldon Flooring
2023.07 - 2026.01
- Assisted with installation of commercial and domestic flooring.
- Prepared floors by removing existing materials safely.
- Applied latex screeds to specification.
- Ensured tools were correctly maintained for optimal usage during projects.
- Transported heavy materials safely in accordance with health and safety requirements.
- Adapted to unexpected issues including material shortages and delivery errors.
- Worked to strict deadlines and early morning starts (7am)
Hospitality Assistant
Castle Bromwich Hall Hotel
2024.01 - 2025.06
- Deliver high-quality customer service in a busy hotel restaurant and bar.
- Serve food and drinks efficiently during busy service periods.
- Serving up to 150 customers during busy shifts.
- Handle cash and card payments accurately.
- Resolve customer queries professionally.
- Work flexibly across restaurant and bar operations.
- Build positive relationships with customers, resulting in repeat business.
Retail Assistant
Heron Food
Birmingham
2024.01 - 2024.03
- Handled cash register operations efficiently, minimising queue lengths at checkouts. Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Ensured visual merchandising standards with regular display updates.
Festive Retail Assistant
JD Sports, The Fort Birmingham
2022.10 - 2023.01
- Delivered excellent customer service by assisting customers with product enquiries and purchases.
- Replenished stock and maintained an organised, visually appealing shop floor.
- Promoted additional products to support sales targets and enhance the customer experience.
- Managed fitting room operations while ensuring company policies were followed.
- Assisted with stock deliveries, including unloading, processing and merchandising new products.
- Maintained a clean, organised and fully stocked department throughout each shift.
- Remained vigilant in identifying potential shoplifting activity and reported concerns to store security.
- Worked effectively as part of a team during the busy Christmas trading period.
Education
NVQ 2 - Carpentry
University College Birmingham
2025.09 - 2026.07
Electrical Installation
Solihull College, Woodlands Campus
2024.09 - 2025.07
GCSEs -
St Peter’s Catholic Secondary School, Solihull
2016.09 - 2022.07
Skills
- Carpentry and construction basics
- Physically demanding work and manual handling
- Health and safety awareness
- Following instruction/plans and working well as a team
- Work well under pressure
- Reliable and punctual, good time management
- Excellent customer service
- Problem solving and initiative
- Good communication skills
References
References available upon request.
References
References available upon request.
Timeline
NVQ 2 - Carpentry
University College Birmingham
2025.09 - 2026.07
Electrical Installation
Solihull College, Woodlands Campus
2024.09 - 2025.07
Retail Assistant
Heron Food
2024.01 - 2024.03
Hospitality Assistant
Castle Bromwich Hall Hotel
2024.01 - 2025.06
Labourer
Sheldon Flooring
2023.07 - 2026.01
Festive Retail Assistant
JD Sports, The Fort Birmingham
2022.10 - 2023.01
GCSEs -
St Peter’s Catholic Secondary School, Solihull
2016.09 - 2022.07