Thiago Barbosa
London,England
Summary
Experience in telecommunications and IT technical support, with expertise in diagnosing internet issues, monitoring networks, and coordinating technical service for clients. Additionally, I have experience managing Amazon FBA operations, including product listing, inventory management, and analysing sales performance to optimise business strategies.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Amazon FBA Mentor
AMAZON BRASIL - GRU8
São Paulo, São Paulo
2024.03 - 2024.07
- Bringing new traders, Guided clients in optimising Amazon FBA strategies, including product sourcing, inventory management, and data-driven decision-making, leading to enhanced sales performance and operational efficiency."
E-Commerce executive
QUALITY SPEED / AMAZON UK
Londres, Inglaterra
2021.10 - 2023.12
- Managed marketplace operations, including product listing, logistics control, and sales analysis. Made sales projections based on analytical data using software tools, optimising performance and commercial strategies.
Technical support manager
SPEED NET telecomunicações
Belo Horizonte, Minas Gerais
2016.10 - 2018.11
- Responsible for providing technical support to clients, resolving connectivity and internet performance issues. Oversaw network topology to ensure the operation of towers and fibre optic boxes. Coordinated a customer support team, ensuring efficient resolution of client inquiries and maintaining high service standards.
Telecommunications Technologist
SPEED NET telecomunicações
Belo Horizonte, MG
2016.07 - 2016.10
- Installation of cabling networks in compliance with standards and work protocols, ensuring proper system functionality.
Education
Ensino medio completo - high school
School técnico industrial professor fontes
Belo Horizonte 2006.01 - 2013.12
Certification in Hardware, Software, Network IT - Hardware, Software, and Networks
Eurodata
Contagem, Minas Gerais 2012.03 - 2014.10
Skills
- Technical support in IT and telecommunications
- Problem-solving and customer service
- Teamwork and process optimisation
- Proficiency in the English language
- Skills in SQL: creation, querying, updating, and managing data, with a focus on user control
Certification
Amazon FBA Mentor
Languages
Inglês
Advanced
Portuguese
Native
Timeline
Amazon FBA Mentor
AMAZON BRASIL - GRU8
2024.03 - 2024.07
E-Commerce executive
QUALITY SPEED / AMAZON UK
2021.10 - 2023.12
Technical support manager
SPEED NET telecomunicações
2016.10 - 2018.11
Telecommunications Technologist
SPEED NET telecomunicações
2016.07 - 2016.10
Certification in Hardware, Software, Network IT - Hardware, Software, and Networks
Eurodata
2012.03 - 2014.10
Ensino medio completo - high school
School técnico industrial professor fontes
2006.01 - 2013.12