THERESA THOMAS
London,Hammersmith and Fulham
Summary
A dedicated professional with a strong understanding of retail layout and a hospitality-focused mindset, consistently delivering outstanding customer service. Demonstrates patience and composure, remaining resilient under pressure while efficiently managing tills operation and executing opening and closing procedures. Highly responsible and reliable, committed to enhancing customer experiences and driving operational excellence.
Overview
2
2
years of professional experience
Work history
Part time waitress
The Walwyn Arms
2024.03 - 2025.08
- Includes responsibility for greeting, seating & serving customers, taking orders, bar, and restaurant duties.
- Provided top-notch service to customers, improved overall dining experience.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Maintained clean and organised dining area for customer comfort.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Retail sales associate
TK Maxx
2024.05 - 2025.07
- Supported marketing initiatives by setting up promotional displays.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Established rapport with customers through attentive listening and communication.
- Collaborated with team members for efficient store operations.
Learning Support Assistant
John Masefield High School
2024.01 - 2025.01
- This was a paid role, helping KS3 SEND students during school hours.
- Improved student engagement by providing one-on-one support and guidance.
- Assisted struggling pupils during class hours, leading to improved grades over time.
- Collaborated with teachers for development of effective learning plans.
Team Member
The Coffee Cart Company
2023.07 - 2024.03
- Worked collaboratively to complete daily operational tasks including serving customers and handling transactions. Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards. Maintained extensive knowledge of services, products, and amenities to provide accurate information to customers. Completed opening, closing and shift change tasks to promote store efficiency.
Education
High School -
John Masefield High School
1 2023 - 1 2023
A levels - Maths, Physics, Computer Science
John Masefield High School
09/2023 - 06/2025
Skills
- Retail layout understanding
- Hospitality-Focused mindset
- Patience and composure
- Resilient under pressure
- Tills operation
- Opening and closing procedures
- Outstanding customer service
- Highly responsible and reliable
REFERENCES
Available upon request.
Accomplishments
- Grade 8 Ballet; Grade 5 Tap and a Contemporary Dancer.
- Performed with the Royal Ballet at Birmingham Hippodrome; performed with West End Stage, London and trained with Italia Conti.
- Represented Hereford City Swimming Club in county and national swimming competitions
Affiliations
Pilates
Baking
Dance
Timeline
Retail sales associate
TK Maxx
2024.05 - 2025.07
Part time waitress
The Walwyn Arms
2024.03 - 2025.08
Learning Support Assistant
John Masefield High School
2024.01 - 2025.01
Team Member
The Coffee Cart Company
2023.07 - 2024.03
High School -
John Masefield High School
1 2023 - 1 2023
A levels - Maths, Physics, Computer Science
John Masefield High School
09/2023 - 06/2025