Overview
Work history
Education
Skills
Timeline
Generic
Theresa Reynolds

Theresa Reynolds

Glasgow,GLG

Overview

5
5

Years as an evangelist

3
3

Years as an Itinerant evangelist, missionary and outreach worker

1
1

Year in hospitality

7
7

Years as a Revenues Assistant

Work history

Itinerant Evangelist and Missionary

Missionary
03.2022 - Current
  • The work of an evangelist is to share the good news of the Gospel with as many people as possible, while being led by the Holy Spirit
  • In addition to preaching the Gospel it is also about being Christ-like when interacting with people on the streets where the Gospel is being proclaimed
  • Outreach: meeting the practical, emotional and spiritual needs of people through prayer, listening from the heart to their stories, being non-judgmental, compassionate, feeding them, clothing them and just showing them the Love of God by being the Gospel in action
  • Engaging in community events such as community meals in missions, helping out at foodbanks to get among the community and interact with them
  • Offering comfort and spiritual guidance and counsel from a Biblical perspective to those in crisis and experiencing challenges
  • Joining with other Christians I have met along the way in evangelistic campaigns in various cities across Scotland and the U.K.

Hospitality & events assistant

Rydal Hall Retreat Centre
Rydal , Cumbria
11.2022 - 09.2023
  • Worked in kitchen, tea shop and housekeeping departments
  • Delivered exceptional hospitality to guests
  • Communicating confidently with guests and other staff and team members
  • Attentive to individual guests needs to enhance their stay eg: dietary requirements. events and celebrations
  • Handling customer complaints in a professional and timely manner while signposting to relevant departments as required
  • Flexibility with work shift patterns, standing in for colleagues when they are off
  • Housekeeping: cleaning bedrooms, stripping beds, making beds and organising bed linen for laundry services, making sure rooms are ready on time for arrivals
  • Tea room: delivered excellent customer service, welcomed visitors, took orders, prepared and served refreshments, handled cash, card payments.
  • Coordinated with team members to ensure seamless organisation of events.
  • Provided prompt resolution of complaints and disputes, maintaining harmonious relations with guests and visitors.
  • Maintained Health and Safety and food hygiene regulations
  • Maintaining high standards of cleanliness in all areas
  • Keeping safe and tidy storage in all work areas

Home help and social care assistant

Self-employed
Stalybridge, Tameside
12.2018 - 03.2022
  • Time management: Organising and planning Daily and Weekly Time table to minimise travel time between locations
  • Liaised with clients and caregivers to develop personalised plans in line with their personal, social and emotional needs
  • Offered encouragement and assistance in engaging in community events tackling social isolation
  • Prepared nutritious meals
  • Assisted with daily household jobs
  • Supported with some personal care: daily washing and getting dressed.
  • Focussed on building and maintaining relationships through befriending and companionship, fostering a sense of trust, safety, and belonging
  • Transport to community events, doctors and hospital appointments

Counsellor & Psychotherapist

Off The Record
Hyde, Tameside
02.2017 - 06.2020
  • Employment: worked therapeutically with young people aged 11-16 within a secondary school environment
  • Placement (1): (during university): terminally ill adults, their families and friends in a hospice environment (placement)
  • Placement(2): young people aged 16-25, mental health charity
  • Provided one-on-one counselling sessions to promote mental health and emotional wellbeing
  • Worked within a person-centred approach, along with other modalities such as C.B.T and mindfulness techniques, focussing on individual needs
  • Addressed issues such as: loss, grief, terminal and life limiting illnesses, anxiety, depression, anger, self-harm, sexuality, relationships, family breakdowns and separation, Bullying, Stress, Bereavement, Transition, Anger, Abuse, Self-Harm, Self Esteem
  • Attended regular internal and external supervision
  • Member of the B.A.C.P
  • Liaising with relevant staff in various departments
  • Following safeguarding policies
  • Working with mental health professionals for coordinated care and optimal client outcomes
  • Maintained client confidentiality
  • Kept client notes, maintained and secured
  • Providing reports: clients seen, hours worked, attendance,
  • Referred clients to external services when necessary, broadening support network.

Revenues officer

Tameside Council
Ashton-U-Lyne, Tameside
07.2008 - 08.2015
  • Organising and prioritising incoming work via Capita system, processing applications for Council Tax support, discounts and exemptions
  • Used excellent communication, rapport building and listening skills to assist and manage individuals council tax accounts while providing support and guidance
  • Signposting to other departments within the council and external organisations
  • Provided guidance on eligible discounts, exemptions and reliefs
  • Issued statutory bills at the start of each financial year followed by amendment notices for changes, to ensure regulatory obligations were met
  • Periodically reviewed Council Tax discounts to check the validity of awards
  • Delivered quality service in billing, collection, and recovery of Council Tax and Business Rates.
  • Maintained and updating computer records, addressing customer enquiries, processing Change of circumstances, and awarding discounts/exemptions.
  • Took payments over the phone and guided customers on benefits and budgeting.
  • Participated in team meetings on procedure development, system improvements, and providing initial induction and compliance with Council regulations, health and safety, and equalities policies.
  • Engaged in annual performance reviews
  • Assisted customers in understanding their tax obligations, promoting transparency and trust.
  • Coordinated with multiple departments for streamlined revenue operations.

Education

Bachelor of Science - Counselling and Psychotherapy

University of Salford
Salford
09/2015 - 06/2018

Some College (No Degree) - Forest and Nature Therapy

Association of Nature And Forest Therapy
California, United States
09/2020 - 03/2021

GCSEs -

All Saints High School
Dukinfield, Tameside
09/1982 - 06/1987

Skills

  • Time efficiency
  • Proactive outreach
  • Personal resilience
  • Attentive, Empathic, non-judgmental listening
  • Resilience
  • Problem solving
  • Attention to detail
  • Interfaith dialogue
  • Transparent honesty
  • Leader mentoring
  • Biblical knowledge
  • Resilience and stamina
  • Empathy and understanding
  • Multicultural sensitivity and awareness
  • Compassionate caregiving
  • Pastoral counselling
  • Pastoral care
  • Preaching
  • Community Outreach
  • Gospel-driven
  • Compassionate listening
  • Mission-oriented
  • Confidentiality

Timeline

Hospitality & events assistant

Rydal Hall Retreat Centre
11.2022 - 09.2023

Itinerant Evangelist and Missionary

Missionary
03.2022 - Current

Home help and social care assistant

Self-employed
12.2018 - 03.2022

Counsellor & Psychotherapist

Off The Record
02.2017 - 06.2020

Revenues officer

Tameside Council
07.2008 - 08.2015

Bachelor of Science - Counselling and Psychotherapy

University of Salford
09/2015 - 06/2018

Some College (No Degree) - Forest and Nature Therapy

Association of Nature And Forest Therapy
09/2020 - 03/2021

GCSEs -

All Saints High School
09/1982 - 06/1987

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Theresa Reynolds