Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
pwb
Theresa Pyndji

Theresa Pyndji

Arusha

Summary

Adaptable and energetic candidate with experience in a variety of industries and a history of success in providing exceptional customer service and creating a friendly and receptive office environment. Experience in managing all facets of front office administration, data analysis, stock management & receptionist duties, and other responsibilities. Hands-on skills in using applications such as MS Office, Opera, Pilot software, and Galileo to facilitate daily office operations.

Overview

9
9
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work history

Reservation Officer

Tanzania Escapade
Moshi
02 2022 - Current
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and Travel packages.
  • Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
  • Liaised with local operators to promptly resolve travel restrictions and delays.
  • Determined exact customer requirements and recommended destinations to suit.
  • Promoted seasonal travel offers and upsold additional tours and experiences.
  • Trained 5 junior consultants in customer service best practices.

Data Analyst

HairDays
1 2021 - 1 2022
  • Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Responded to data-related queries and maintained call and email logs.

Procurement Officer Restaurant

Taste Poa Restaurant
Mto Wa Mbu
2019.06 - 2021.12
  • Created tender evaluation criteria for assessing and selecting suppliers.
  • Assessed supplier base and categorized spending based on strategic and operational requirements.
  • Monitored supplier performance metrics such as delivery times, quality of goods and services, pricing levels.
  • Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.

Reservation Officer Trainee

Ona Safari
Arusha
2018.09 - 2019.02
  • Recommended hotel packages and initiatives to customers for increased business profits.
  • Communicated reservation confirmations to guests via post and email.
  • Planned travel itineraries for families and corporate clients with diverse needs.
  • Maintained product knowledge to provide accurate information on local tour services.

Front office Traninee

Ngurdoto Mountain lodge and golf club
Arusha
11 2017 - 01 2018
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
  • Processed and prepared documents, including memos, correspondence and travel vouchers.
  • Expertly handled complaints and recorded customer feedback to enhance guest experience.
  • Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients and general public.
  • Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
  • Completed bookings and reservation amendments using hospitality property management software.

Guest Relations Officer

The Boma Hotel
Nairobi
2017.04 - 2017.08
  • Resolved customer issues efficiently, seeking support from supervisor when necessary.
  • Advised customers on shop offers, promotions and discounts.
  • Inspected presentation of rooms and laundry items.
  • Suggested restaurants tailored to guest preferences.
  • Provided local attraction and event information for enhanced hotel stays.
  • Greeted and checked-in guests promptly and professionally.
  • Managed incoming calls effectively using switchboard systems.
  • Organised guest transport to support smooth airport transfers.
  • Issued guest room keys with advice on location and access.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.

Front Office/ Housekeeping Trainee

Kigali Serena Hotel
Kigali
2016.09 - 2016.12
  • Greeted guests and facilitated check-in and check-out procedures.
  • Provided guests with keys and directions to room.
  • Registered guest information on hotel database to maintain accuracy.
  • Secured guest rooms after performing housekeeping services.
  • Prioritised tasks to consistently meet room readiness upon guest check-in.
  • Resolved guest queries in line with service standards and protocols.
  • Demonstrated utmost care and security to handle guests' belongings.

Assistant Program Officer

The Foundation For Tomorrow
Arusha
2015.04 - 2015.12
  • Organized master calendar of appointments, operational targets and projects.
  • Drafted documents and reports for management review.
  • Photocopied and printed presentations and reports for meetings.
  • Scheduled meetings, conferences and appointments.
  • Arranged supplies, documents and spaces for meetings.
  • Sourced and ordered office supplies within allocated budget.
  • Kept files organized and up-to-date for accurate record-keeping purposes.

Education

Swiss Diploma - Hotel Management

The Business & Hotel Management School

Higher Advanced Diploma - Hotel management

Boma International Hospitality College
01/2016 - 11/2018

Arusha Modern School Ltd
09/2013 - 01/2015

St.constatine International School Ltd
Arusha
1999.01 - 2013.07

Skills

  • Communication skills
  • Computer skills (Ms office, Opera, Pilot software)
  • Tour Package Creation
  • Creative Thinking
  • 5 star hotel service
  • Marketing
  • Attention to detail
  • Customer-service orientated
  • Travel coordination

Certification

  • Siloam Christian Education Ministries International ltd -August 2029

Languages

English
Native
French
Intermediate (B1)
B1
Swahili
Proficient (C2)
C2

References

Mr.Moses Onunga

Chief Executive Officer

CMG Investmenst

Phone: +(255) 784-508-511

Email: chiefonunga@gmail.com

Oscar Mosha

CEO

Tanzania Escapade

Phone: +(255) 717-946-887

Email: Oscar@tanzaniaescapade.com

Timeline

Procurement Officer Restaurant

Taste Poa Restaurant
2019.06 - 2021.12

Reservation Officer Trainee

Ona Safari
2018.09 - 2019.02

Guest Relations Officer

The Boma Hotel
2017.04 - 2017.08

Front Office/ Housekeeping Trainee

Kigali Serena Hotel
2016.09 - 2016.12

Assistant Program Officer

The Foundation For Tomorrow
2015.04 - 2015.12

St.constatine International School Ltd
1999.01 - 2013.07

Reservation Officer

Tanzania Escapade
02 2022 - Current

Data Analyst

HairDays
1 2021 - 1 2022

Front office Traninee

Ngurdoto Mountain lodge and golf club
11 2017 - 01 2018

Swiss Diploma - Hotel Management

The Business & Hotel Management School

Higher Advanced Diploma - Hotel management

Boma International Hospitality College
01/2016 - 11/2018

Arusha Modern School Ltd
09/2013 - 01/2015
Theresa Pyndji