Theresa Pyndji
Arusha
Summary
Adaptable and energetic candidate with experience in a variety of industries and a history of success in providing exceptional customer service and creating a friendly and receptive office environment. Experience in managing all facets of front office administration, data analysis, stock management & receptionist duties, and other responsibilities. Hands-on skills in using applications such as MS Office, Opera, Pilot software, and Galileo to facilitate daily office operations.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Reservation Officer
Tanzania Escapade
Moshi
02 2022 - Current
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and Travel packages.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Determined exact customer requirements and recommended destinations to suit.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Trained 5 junior consultants in customer service best practices.
Data Analyst
HairDays
1 2021 - 1 2022
- Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Responded to data-related queries and maintained call and email logs.
Procurement Officer Restaurant
Taste Poa Restaurant
Mto Wa Mbu
2019.06 - 2021.12
- Created tender evaluation criteria for assessing and selecting suppliers.
- Assessed supplier base and categorized spending based on strategic and operational requirements.
- Monitored supplier performance metrics such as delivery times, quality of goods and services, pricing levels.
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
Reservation Officer Trainee
Ona Safari
Arusha
2018.09 - 2019.02
- Recommended hotel packages and initiatives to customers for increased business profits.
- Communicated reservation confirmations to guests via post and email.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Maintained product knowledge to provide accurate information on local tour services.
Front office Traninee
Ngurdoto Mountain lodge and golf club
Arusha
11 2017 - 01 2018
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Processed and prepared documents, including memos, correspondence and travel vouchers.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients and general public.
- Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
- Completed bookings and reservation amendments using hospitality property management software.
Guest Relations Officer
The Boma Hotel
Nairobi
2017.04 - 2017.08
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
- Advised customers on shop offers, promotions and discounts.
- Inspected presentation of rooms and laundry items.
- Suggested restaurants tailored to guest preferences.
- Provided local attraction and event information for enhanced hotel stays.
- Greeted and checked-in guests promptly and professionally.
- Managed incoming calls effectively using switchboard systems.
- Organised guest transport to support smooth airport transfers.
- Issued guest room keys with advice on location and access.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
Front Office/ Housekeeping Trainee
Kigali Serena Hotel
Kigali
2016.09 - 2016.12
- Greeted guests and facilitated check-in and check-out procedures.
- Provided guests with keys and directions to room.
- Registered guest information on hotel database to maintain accuracy.
- Secured guest rooms after performing housekeeping services.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Resolved guest queries in line with service standards and protocols.
- Demonstrated utmost care and security to handle guests' belongings.
Assistant Program Officer
The Foundation For Tomorrow
Arusha
2015.04 - 2015.12
- Organized master calendar of appointments, operational targets and projects.
- Drafted documents and reports for management review.
- Photocopied and printed presentations and reports for meetings.
- Scheduled meetings, conferences and appointments.
- Arranged supplies, documents and spaces for meetings.
- Sourced and ordered office supplies within allocated budget.
- Kept files organized and up-to-date for accurate record-keeping purposes.
Education
Swiss Diploma - Hotel Management
The Business & Hotel Management School
Higher Advanced Diploma - Hotel management
Boma International Hospitality College
01/2016 - 11/2018
Arusha Modern School Ltd
09/2013 - 01/2015
St.constatine International School Ltd
Arusha 1999.01 - 2013.07
Skills
- Communication skills
- Computer skills (Ms office, Opera, Pilot software)
- Tour Package Creation
- Creative Thinking
- 5 star hotel service
- Marketing
- Attention to detail
- Customer-service orientated
- Travel coordination
Certification
- Siloam Christian Education Ministries International ltd -August 2029
Languages
English
Native
French
Intermediate (B1)
B1
Swahili
Proficient (C2)
C2
References
Mr.Moses Onunga
Chief Executive Officer
CMG Investmenst
Phone: +(255) 784-508-511
Email: chiefonunga@gmail.com
Oscar Mosha
CEO
Tanzania Escapade
Phone: +(255) 717-946-887
Email: Oscar@tanzaniaescapade.com
Timeline
Procurement Officer Restaurant
Taste Poa Restaurant
2019.06 - 2021.12
Reservation Officer Trainee
Ona Safari
2018.09 - 2019.02
Guest Relations Officer
The Boma Hotel
2017.04 - 2017.08
Front Office/ Housekeeping Trainee
Kigali Serena Hotel
2016.09 - 2016.12
Assistant Program Officer
The Foundation For Tomorrow
2015.04 - 2015.12
St.constatine International School Ltd
1999.01 - 2013.07
Reservation Officer
Tanzania Escapade
02 2022 - Current
Data Analyst
HairDays
1 2021 - 1 2022
Front office Traninee
Ngurdoto Mountain lodge and golf club
11 2017 - 01 2018
Swiss Diploma - Hotel Management
The Business & Hotel Management School
Higher Advanced Diploma - Hotel management
Boma International Hospitality College
01/2016 - 11/2018
Arusha Modern School Ltd
09/2013 - 01/2015