THERESA ONUORAH
London,ENG
Summary
Dedicated hospitality professional with experience in customer service, team collaboration, and event management. Known for attention to detail and adaptability, ensuring smooth service and guest satisfaction in high-pressure environments.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Hospitality Assistant
off-to-work
london, ENG
05.2023 - Current
- Assisted in daily operations, ensuring smooth service and guest satisfaction.
- Set up and maintained event spaces for various hospitality functions.
- Collaborated with team members to deliver exceptional customer service experiences.
- Monitored inventory levels and restocked supplies as needed during shifts.
- Maintained cleanliness and organization of work areas to meet health standards.
- Prepared entrees, side dishes, and desserts for guests during busy periods.
- Assisted with setting up tables for events and functions.
Barista
off-to-work
London, ENG
05.2023 - Current
- Prepared and served high-quality beverages to customers daily.
- Operated espresso machines and other coffee equipment efficiently.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the coffee shop environment.
- Handled cash transactions and managed the point-of-sale system accurately.
- Collaborated with team members to ensure smooth service operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Education
B.sc. - Geography And Regional Planning
University of Lagos
Nigeria10-2021
Skills
- Event setup
- Inventory management
- Customer service
- Team collaboration
- Beverage preparation
- Time management
- Health compliance
- Food safety
- Professional appearance
Certification
food safety (level 2)
Affiliations
SMBC
Timeline
Hospitality Assistant
off-to-work
05.2023 - Current
Barista
off-to-work
05.2023 - Current
B.sc. - Geography And Regional Planning
University of Lagos