Theresa Hanratty
Birmingham,Northfield
Summary
Customer service professional with experience in managing daily operations, ensuring smooth workflow, and resolving issues promptly. Skilled in team supervision, inventory control, and customer relations, providing seamless experience for both staff and clients. Proficient in maintaining high standards of service and creating positive environment.
Overview
18
18
years of professional experience
Work History
Duty Manager
MegaSlots Casino
Birmingham, West Midlands
2023.02 - Current
- Demonstrated excellent customer service, prompting staff to meet consistent standards daily.
- Resolved customer complaints empathetically, enhancing satisfaction levels through quick issue resolution.
- Enhanced service quality and speed by implementing customer service quality assurance solutions.
- Mentored junior staff to boost confidence and improve service delivery.
- Solved problems proactively to reduce delays and minimise operational disruption fast.
- Maintained professional demeanour with customers, answering questions using friendly, knowledgeable support.
- Managed cash handling procedures, including banking and safe checks for security.
- Opened and closed premises daily using set procedures for smooth operations.
- Applied health and safety protocols through regular checks for staff safety.
- Followed company and industry standards, maintaining compliance throughout daily tasks.
- Inspected equipment for faults and defects, scheduling maintenance to keep operations.
- Delivered timely maintenance coordination to address equipment issues and downtime.
Full Time Mother
My Family
Birmingham, West Midlands
2008.05 - Current
- Nurtured 4 boys into confident, healthy, and independent individuals.
- Facilitated weekly class projects with children to enhance confidence and skill development.
- Prepared nutritious meals, maintained clean living environment, and taught essential life skills for independence.
Reseller
Scentiments
Birmingham, West Midlands
2021.09 - 2024.11
- Sold handmade, award-winning bath and body products for family-run firm in Leeds, primarily at craft fairs and events.
- Served customers, managed cash transactions, and addressed queries to ensure a positive shopping experience.
- Manage stock levels by placing orders for future events to meet demand.
- Replenished stock and organised displays to enhance visual appeal and maintain professionalism.
- Pack products securely after events and clean the designated area thoroughly.
Education
GCSEs - GCSE Maths
Adult Education Centre
Birmingham2016-01
Secondary Education
St.Edmund Campion RC School
BirminghamSecondary Education
Cardinal Newman RC School
BirminghamSkills
- Customer service
- Staff training
- Compliance management
- Conflict resolution
- Operational management
- Operational efficiency
- Hospitality experience
- Positive leadership
Timeline
Duty Manager
MegaSlots Casino
2023.02 - Current
Reseller
Scentiments
2021.09 - 2024.11
Full Time Mother
My Family
2008.05 - Current
GCSEs - GCSE Maths
Adult Education Centre
Secondary Education
St.Edmund Campion RC School
Secondary Education
Cardinal Newman RC School