Theresa Charles
London,England
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Overview
36
36
years of professional experience
8
8
years of post-secondary education
Work history
Participant of Restart Scheme
Ingeus Brent
London, England
2023.03 - 2024.03
- Sorted, labeled and filed documents by alphabetical order to maintain consistency.
- Developed social media presence and monitored activity to increase followers.
- Answered phone enquiries and directed phone calls to specific departments.
- Created presentations and important documents for staff meetings.
Housing Advisor
CityWest Homes
London, England
2012.02 - 2012.07
- Ensured service users felt confident in effective budgeting and rent payment through [Action].
- Developed and implemented target client support plans, carrying out thorough risk assessments in line with [Type] regulations.
- Provided life-cycle case management to diverse service users, from [Task] to [Task].
- Managed a large caseload of [Number] clients covering varied needs, including mental health, homeless and alcohol misuse issues.
Deputy Manager
Ladbrokes Betting and Gaming Ltd
Londonderry, Derry City and Strabane
2006.02 - 2010.03
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Secured £[Number]+ savings by tracking expenses and responsibly managing budgets.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
Shop Assistant
Next Retail
London, England
2003.12 - 2003.12
- Fostered positive relationships with customers to enhance loyalty and retention.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Office Junior
Richman & Company Chartered Accountants
London, England
1989.05 - 1989.09
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Exceeded assigned goals by partnering with staff to implement best practices.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Responded to telephone enquiries from clients, vendors and members of public.
Data Entry Clerk
Shared Ownership Housing Association
London, England
1988.07 - 1988.08
- Entered up to [Number] records per day, continually exceeding productivity targets.
- Verified data accuracy and validity through regular audits.
- Produced monthly financial reports using advanced Excel spreadsheet functions.
- Introduced robust filing solutions, resulting in faster turnaround times.
Education
OCR Level 2 - Administration (Business Professional)
College of Westminster
London 2011.09 - 2012.09
Customer Excellence, the Next Step - Customer service
Mary Gober International
Londonderry, Derry City and Strabane 2012.06 - 2012.06
NVQ Level 1 - Art & Design Experimental Sculpture
Amberley College
London 1995.09 - 1997.09
GCSEs - English, Maths, Computer Studies, Pitmans Intermediate
South Kilburn High School
London 1983.09 - 1988.07
Skills
- Data evaluation
- Telephone etiquette
- Coaching and mentoring
- Confident communicator
- Training and assessment strategy
- Administrative support
- Correspondence management
Languages
English
Native
Timeline
Participant of Restart Scheme
Ingeus Brent
2023.03 - 2024.03
Customer Excellence, the Next Step - Customer service
Mary Gober International
2012.06 - 2012.06
Housing Advisor
CityWest Homes
2012.02 - 2012.07
OCR Level 2 - Administration (Business Professional)
College of Westminster
2011.09 - 2012.09
Deputy Manager
Ladbrokes Betting and Gaming Ltd
2006.02 - 2010.03
Shop Assistant
Next Retail
2003.12 - 2003.12
NVQ Level 1 - Art & Design Experimental Sculpture
Amberley College
1995.09 - 1997.09
Office Junior
Richman & Company Chartered Accountants
1989.05 - 1989.09
Data Entry Clerk
Shared Ownership Housing Association
1988.07 - 1988.08
GCSEs - English, Maths, Computer Studies, Pitmans Intermediate
South Kilburn High School
1983.09 - 1988.07