Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Theresa Charles

London,England

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.

Overview

36
36
years of professional experience
8
8
years of post-secondary education

Work History

Participant of Restart Scheme

Ingeus Brent
London, England
03.2023 - 03.2024
  • Sorted, labeled and filed documents by alphabetical order to maintain consistency.
  • Developed social media presence and monitored activity to increase followers.
  • Answered phone enquiries and directed phone calls to specific departments.
  • Created presentations and important documents for staff meetings.

Housing Advisor

CityWest Homes
London, England
02.2012 - 07.2012
  • Ensured service users felt confident in effective budgeting and rent payment through [Action].
  • Developed and implemented target client support plans, carrying out thorough risk assessments in line with [Type] regulations.
  • Provided life-cycle case management to diverse service users, from [Task] to [Task].
  • Managed a large caseload of [Number] clients covering varied needs, including mental health, homeless and alcohol misuse issues.

Deputy Manager

Ladbrokes Betting and Gaming Ltd
Londonderry, Derry City and Strabane
02.2006 - 03.2010
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Secured £[Number]+ savings by tracking expenses and responsibly managing budgets.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.

Shop Assistant

Next Retail
London, England
12.2003 - 12.2003
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.

Office Junior

Richman & Company Chartered Accountants
London, England
05.1989 - 09.1989
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Exceeded assigned goals by partnering with staff to implement best practices.
  • Streamlined operations by organising files and documents to implement improved workflow and organisation.
  • Responded to telephone enquiries from clients, vendors and members of public.

Data Entry Clerk

Shared Ownership Housing Association
London, England
07.1988 - 08.1988
  • Entered up to [Number] records per day, continually exceeding productivity targets.
  • Verified data accuracy and validity through regular audits.
  • Produced monthly financial reports using advanced Excel spreadsheet functions.
  • Introduced robust filing solutions, resulting in faster turnaround times.

Education

OCR Level 2 - Administration (Business Professional)

College of Westminster
London
09.2011 - 09.2012

Customer Excellence, the Next Step - Customer service

Mary Gober International
Londonderry, Derry City and Strabane
06.2012 - 06.2012

NVQ Level 1 - Art & Design Experimental Sculpture

Amberley College
London
09.1995 - 09.1997

GCSEs - English, Maths, Computer Studies, Pitmans Intermediate

South Kilburn High School
London
09.1983 - 07.1988

Skills

  • Data evaluation
  • Telephone etiquette
  • Coaching and mentoring
  • Confident communicator
  • Training and assessment strategy
  • Administrative support
  • Correspondence management

Languages

English
Native

Timeline

Participant of Restart Scheme

Ingeus Brent
03.2023 - 03.2024

Customer Excellence, the Next Step - Customer service

Mary Gober International
06.2012 - 06.2012

Housing Advisor

CityWest Homes
02.2012 - 07.2012

OCR Level 2 - Administration (Business Professional)

College of Westminster
09.2011 - 09.2012

Deputy Manager

Ladbrokes Betting and Gaming Ltd
02.2006 - 03.2010

Shop Assistant

Next Retail
12.2003 - 12.2003

NVQ Level 1 - Art & Design Experimental Sculpture

Amberley College
09.1995 - 09.1997

Office Junior

Richman & Company Chartered Accountants
05.1989 - 09.1989

Data Entry Clerk

Shared Ownership Housing Association
07.1988 - 08.1988

GCSEs - English, Maths, Computer Studies, Pitmans Intermediate

South Kilburn High School
09.1983 - 07.1988

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Theresa Charles