Theresa Carol Storey
Summary
Dedicated professional with a strong foundation in reliability and organisation, complemented by exceptional team collaboration and customer service excellence. Demonstrates a supportive attitude and effective workload management, ensuring seamless data entry, document preparation, and invoice processing. Committed to delivering friendly service while pursuing opportunities to further enhance operational efficiency and client satisfaction.
Overview
38
38
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist/Admin
The Meadows Centre
03.2022 - 12.2025
- Executed reception duties to facilitate smooth daily operations.
- Maintained operational readiness by preparing rooms for next-day use.
- Inputted and collated registers in Evide system to ensure record accuracy.
- Issued end-of-month invoices through Xero system to enhance billing efficiency.
- Documented key discussions by taking minutes during staff and trustee meetings.
- Provided administrative support via data entry, report preparation, and photocopying tasks.
- Managed Google Calendar for room bookings, optimizing scheduling processes.
- Welcomed guests and clients with professionalism, ensuring positive experiences.
Admin Officer
Civil Service
08.1987 - 02.2022
- Managed casework responsibilities, addressing challenging customer interactions via phone and in-person.
- Collected and processed information across multiple systems to ensure accuracy of records.
- Calculated and referred overpayments to enhance customer benefits efficiently.
- Collaborated with domestic and international organizations to streamline operations.
- Enforced corporate policies in alignment with applicable laws and regulations.
- Resolved conflicts using effective problem-solving techniques, improving team dynamics.
- Documented activities in logs for supervisory review, ensuring accountability and compliance.
- Maintained organized filing systems adhering to data protection regulations.
Education
City and Guilds - Family and Community Care
Northumberland College
Ashington 09.1982 - 05.1984
Skills
- Reliability and organization
- Team collaboration
- Customer service excellence
- Supportive attitude
- Workload management
- Data entry
- Document preparation
- Invoice processing
- Friendly service
References
ON REQUEST
Timeline
Receptionist/Admin
The Meadows Centre
03.2022 - 12.2025
Admin Officer
Civil Service
08.1987 - 02.2022
City and Guilds - Family and Community Care
Northumberland College
09.1982 - 05.1984