Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Theresa Blight

Waltham Abb,Essex

Summary

High-achieving Credit Controller offering quality-minded and customer-driven approach. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency.


Detail-oriented professional with expertise in Sage Line 50, Microsoft Outlook, Microsoft Excel, and Microsoft Word. Adept at managing and organising data efficiently, ensuring accuracy and compliance with industry standards. Committed to leveraging skills to contribute effectively to team goals and drive organisational success.


Overview

21
21
years of professional experience

Work history

Credit Controller / Accounts & Finance

Knighton Cleaning Services Limited
, Hertfordshire
04.2009 - 02.2025
  • Managed customer accounts for maintaining positive client relationships.
  • Reduced business risk with stringent credit checks and assessment.
  • Collaborated with internal teams to ensure smooth functioning of credit control processes.
  • Provided support during audits, ensuring compliance with regulations at all times.
  • Improved financial efficiency by implementing new credit control procedures.
  • Streamlined debt collection processes resulting in improved financial health of the company.
  • Assisted in preparation of monthly reports, ensuring transparency in operations.
  • Conducted regular account reviews to maintain accurate records.
  • Updated database regularly for maintaining up-to-date record of all transactions.
  • Maintained professional client interactions whilst managing overdue payments.
  • Monitored client's credit situation closely, mitigating risks associated with late payments.
  • Negotiated repayment arrangements, improving cash flow in the process.
  • Developed strong relations with clients, fostering loyalty and trust on both ends.
  • Contacted customers about overdue payments by phone, letter and email.
  • Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.

Delivery Manager

Next Retail Limited
, Hertfordshire
05.2005 - 04.2009
  • Improved on-time deliveries by streamlining internal processes and workflows.
  • Utilised advanced tracking systems to monitor real-time location of delivery vehicles resulting in improved transparency and customer satisfaction.
  • Streamlined delivery operations by implementing efficient route planning strategies.
  • Coordinated scheduling for efficient utilisation of vehicles and drivers throughout shifts.
  • Coordinated effectively with suppliers to ensure timely procurement of materials.

Accounts Administrator

Broxbourne Council
, Hertfordshire
11.2003 - 04.2005
  • Solved complex accounting problems, ensuring optimal business performance.
  • Maintained up-to-date knowledge of company policies for smooth operations.
  • Supported budgeting processes, promoting financial stability.
  • Verified vendor invoices against purchase orders to prevent discrepancies.
  • Ensured timely payments to suppliers, enhanced relationships.
  • Reconciled purchase orders with invoices for financial accuracy.
  • Monitored outstanding invoices and performed collections duties.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Handled customer queries via telephone and email, ensuring clear communication.

Education

O levels -

King Harold School
Waltham Abbey, Essex

Skills

Sage line 50

Microsoft Outlook

Microsoft Excel

Microsoft Word

Affiliations

  • Eating out, Cinema, Socializing with Family and Friends, Theatre, Reading, and Walking.

Timeline

Credit Controller / Accounts & Finance

Knighton Cleaning Services Limited
04.2009 - 02.2025

Delivery Manager

Next Retail Limited
05.2005 - 04.2009

Accounts Administrator

Broxbourne Council
11.2003 - 04.2005

O levels -

King Harold School

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Theresa Blight