THERESA AMAKYE-ANSAH

• Provided care for elderly patients, promoting their dignity and respect.
• Supported families with information on patient progress and condition.
• Facilitated social activities, improving the quality of life for residents.
• Monitored vital signs regularly, identifying any potential health issues early on.
• Assisted patients at mealtimes, encouraging balanced diets.
• Assisted with personal hygiene to ensure health and well-being.

● Provide emotional support and help promote mental well-being.

● Companionship and communication.

● Worked professionally with the caregiving team and hospital departments to maintain continuity of care.

● Monitored the individual’s physical and emotional wellbeing.

● Accompanying patients for medical appointments and grocery shopping.

● Carried out hourly routine checks to ensure quality health and safety of the patients.

• Keep records and reports up to date.
• Supervising administrative staff and dividing responsibilities to ensure performance.
• Coordinating office activities and operations to secure efficiency and compliance with company policies.
• Assisting and resolving customer queries that may arise.
• Clearing out payment queues.
• Organised important company meetings, leading to improved communication across departments.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Managed CRM system to maintain prompt customer response rates and consistent communications.
• Identified data discrepancies through careful analysis, and promptly researching issues for quick resolutions.
• Oversaw day-to-day office operations such as organizing correspondence, managing incoming calls and creating business records.
• Served as the main point of contact for outside vendors, connecting with relevant personnel or departments.

• Reconcile invoices and identify discrepancies.
• Create and update expense reports.
• Process reimbursement forms.
• Prepare bank deposits.
• Enter financial transactions into internal databases.
• Check spreadsheets for accuracy.
• Maintain digital and physical financial records.
• Issue invoices to customers and external partners, as needed.
• Review and file payroll documents.
• Participate in quarterly and annual audits.
• Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
• Tracked weekly sales to develop senior leadership reports for corrective action planning.
• Consistently met and exceeded department targets.

• Supervised tellers CSOs and all branch back-office staff.
• Vetted accounts and customer documentation to ensure compliance with KYC, fraud prevention, Anti-Money Laundering policies, and other Bank of Ghana (BOG) guidelines.
• Managed control stationery and security instruments (i.e., cards, cheque books, etc.).
• Management of branch ATM withdrawals and deposits within operational controls and guidelines.
• Generated daily, weekly, monthly, and quarterly reports for management.
• Maintained a register to record cash movement between the vault teller and the other tellers to reflect various denominations of notes and coins, on a teller-by-teller basis in line with company procedure.
• Ensured branch staff fully understood operations processes as per operations manuals and were aware of fraud prevention controls and mechanisms.
• Completed audits and checklists to achieve regulatory compliance.

• Acted as secondary custodian of the branch safe and maintained a key register.
• Accepted cash and cheques of loan outright settlement and arrears payment.
• Recorded all transactions accurately in compliance with the company policy.
• Responsible for branch cash float tracking and requests for the department.
• Received and counted working cash at the beginning of the day.
• Balanced cash and provided end-of-day reports to the finance department.

• Have a proven track record of good teaching.
• Adapt teaching support according to student's needs.
• Look after children's physical, social and emotional welfare.
• Create an interesting environment for students.
• Keep records and attend review meetings.