Theoni WILKINS
Birmingham
Summary
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Assistant property manager
Rendall & Rittner
Birmingham
2025.07 - 2025.12
- Provided remote administrative support to property managers to assist with daily operations of residential developments.
- Managed shared inboxes and telephone correspondence to maintain clear communication Drafted and responded to emails promptly and professionally with exceptional grammar and tone.
- Communicated and drafted professional written communications as a key contact point for residents and contractors.
- Oversaw building maintenance and tenant repairs, logging repair requirements digitally to ensure rapid follow-up.
- Provided on-site support to Property Managers, aiding in coordination and record-keeping.
- Managed general administrative duties to ensure well-organized records and documentation.
Estates and stewardship administrative officer
Bournville Village Trust
Birmingham
2025.04 - 2025.06
- Reviewed important mortgage deeds and lease agreements to prevent future complications.
- Liaised with hospital staff, ensuring seamless transfer of patient information.
- Managed and updated lease records and property data using the CRM
- Drafted, edited and formatted access to policies, legal documents and reports to ensure clarity and compliance.
- Ensured all records and documents meet organisational and regularity standards.
- Liaised regularly with tenants, legal advisors, councils and internal teams to coordinate property matters.
- Tracked KPIs and present performance data using excel to support strategic planning and ensuring all.
- Helped maintain smooth daily operations through efficient communication, organisation and problem solving.
Property administrator
Calthorpe Estates
Birmingham
2024.09 - 2025.01
- Prepared legal documents for client signatures.
- Reviewed lease expiration reports and calculated rent increases.
- Managed accounts payable, including invoice processing procedures.
- Compiled and analysed data for monthly team meetings and boards.
- Coordinated employee schedules and organised company meetings and appointments.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Created detailed meeting minutes, facilitating clear post-meeting action plans, drafted and distributed minutes, resulting in clear understanding of meeting outcomes.
Property assistant
FirstPort
Birmingham
2023.08 - 2024.08
- Supported site and account management teams by delivering efficient administrative and operational assistance.
- Enhanced customer relations by timely addressing maintenance complaints.
- Ensured all properties complied with health and safety regulations protecting both landlord and tenant interests.
- Reviewed purchase orders against invoices, ensuring accuracy on both ends, generated and issued purchase orders, initiating supply delivery.
- Liaised efficiently with service providers ensuring quality work was delivered on time for any required repairs or maintenance needs.
Commercial Office Administrator
Edgbaston Park Hotel
Birmingham
2022.06 - 2023.08
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Created bespoke packages for clients based on event requirements.
- Managed client meetings and consultations to understand event requirements.
- Managed executive's diary by scheduling and confirming appointments, optimised daily operations with effective diary management.
- Managed general admin tasks including filing, photocopying and creating menus and place cards to enhance office efficiency.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
Marketing and development assistant
Adapt Accountancy & Business Solutions
Birmingham
2021.10 - 2022.01
- Enhanced social media presence with regular, engaging updates.
- Conducted market research to understand customer base and enhance products.
- Successfully organised and executed online networking events, resulting in new business leads and partnerships.
- Coordinated networking events with local businesses for strategic partnerships.
- Drove awareness campaigns by organising community outreach activities and public presentations.
Business and marketing assistant
MYCSR.org
Birmingham
2020.03 - 2021.09
- Developed marketing strategies, increasing brand visibility.
- Implemented weekly promotional newsletters using Mailchimp, resulting in increased lead generation.
- Organised client meetings, prepared agendas and took detailed minutes.
- Submitted timely reports which provided critical updates on various projects.
- Streamlined administrative processes for increased efficiency in the workplace.
- Performed bookkeeping tasks, including invoicing and expense tracking.
Bar and food assistant
Compass UK
Birmingham
2016.07 - 2019.10
- Monitored inventory levels regularly, avoiding shortage during peak hours.
- Complied with all hygiene regulations, ensuring a safe dining experience for guests.
- Handled cash transactions accurately, ensuring financial integrity at all times.
- Assisted bartenders during peak hours, improving service speed.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
Education
Certificate of Higher Education - Interior Architecture and Property Development
University of Wolverhampton
Wolverhampton 2018.09 - 2020.07
A-Levels - Health and Social Care, Business Studies and Financial Studies
Cadbury Sixth Form College
Birmingham 2016.09 - 2018.07
GCSEs - Maths, English Science and Health and Social Care
Selly Park Technology College for Girls
Birmingham 2011.09 - 2016.07
Skills
- Administration
- Communication (Verbal and Written)
- Team Work
- Property Management Systems (PMS)
- Customer Service
- Diary Management
- Microsoft Office
- Attention to detail
- Minute taking
- Organised
- Time Management
References
References available upon request.
Timeline
Assistant property manager
Rendall & Rittner
2025.07 - 2025.12
Estates and stewardship administrative officer
Bournville Village Trust
2025.04 - 2025.06
Property administrator
Calthorpe Estates
2024.09 - 2025.01
Property assistant
FirstPort
2023.08 - 2024.08
Commercial Office Administrator
Edgbaston Park Hotel
2022.06 - 2023.08
Marketing and development assistant
Adapt Accountancy & Business Solutions
2021.10 - 2022.01
Business and marketing assistant
MYCSR.org
2020.03 - 2021.09
Certificate of Higher Education - Interior Architecture and Property Development
University of Wolverhampton
2018.09 - 2020.07
A-Levels - Health and Social Care, Business Studies and Financial Studies
Cadbury Sixth Form College
2016.09 - 2018.07
Bar and food assistant
Compass UK
2016.07 - 2019.10
GCSEs - Maths, English Science and Health and Social Care
Selly Park Technology College for Girls
2011.09 - 2016.07