Summary
Overview
Work history
Skills
Quote
Timeline
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Theodore Agunbiade

Theodore Agunbiade

Cambridge,Cambridgeshire

Summary

Talented administrative leader with over half a decade of experience in business operations and team oversight. Looks for opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.

Overview

9
9
years of professional experience

Work history

IT Operations Coordinator

Wren Kitchens Ltd
Barton upon Humber, North Lincolnshire
12.2022 - 12.2023
  • Ensured compliance with all company standards and procedures.
  • Monitored and reviewed developmental and performance, aiding improved business strategy to maximise productivity.
  • Managed and motivated high-performing teams for successful KPI attainment using self-implemented processes.
  • Strategically scheduled and supported 40+ staff members, maintaining high-performing business operations.
  • Tracked and reported on KPIs to senior stakeholders and external IT clients, investigating performance variances and developing solutions to address bottlenecks or constraints.
  • Supervised daily operations within the IT Software Development department, acting as point of contact for any queries or obstacles.
  • Analysed performance data to identify process gaps and successfully implement change.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Provided direction and guidance to internal teams in order to achieve targets.

Courier Operations Coordinator

Just Eat
Cambridge, Cambridgeshire
05.2021 - Current
  • Strategically managed 100+ couriers, maintaining high-performing business operations.
  • Examined problem-solving strategies, highlighting development opportunities to improve organisational operations across the UK.
  • Achieved maximum performance across safety, maintenance and production metrics.
  • Streamlined operational efficiencies by establishing and implementing effective projects and procedures.

Section Leader

Asda
Hull, Kingston upon Hull
02.2020 - 04.2021
  • Drove strong service culture through team huddles and 1:1 feedback sessions.
  • Maintained record of zero safety incidents and compliance with HSE regulations.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Analysed sales and marketing information to update strategic plans.
  • Hired, trained and supervised teams of 30+, motivating to meet weekly sales goals through targeted staff mentoring.
  • Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.

Specialised Sales Advisor

Resq Limited
Hull, Kingston upon Hull
07.2019 - 11.2019
  • Spearheaded a 12% sale increase by using in-depth knowledge of Dixon's Carphone's products to refine marketing strategies.
  • Optimised ResQ's KPIs, by helping 3 sales teams in Hull improve forecasting techniques.
  • Built rapport with new and existing customers, boosting client retention rate by 6%.
  • Managed customer lines for minimum wait times and high satisfaction.

Skills

  • Logistics coordination
  • Process implementation
  • Risk management
  • Performance management
  • System development and administration
  • Standard operating procedure (SOP) development
  • Workforce development
  • Operations oversight
  • IT Development Lifecycle
  • Project restructuring
  • Process improvement strategies
  • High-pressure environments
  • Productivity improvement specialist
  • Policies and procedures implementation

Quote

Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Timeline

IT Operations Coordinator

Wren Kitchens Ltd
12.2022 - 12.2023

Courier Operations Coordinator

Just Eat
05.2021 - Current

Section Leader

Asda
02.2020 - 04.2021

Specialised Sales Advisor

Resq Limited
07.2019 - 11.2019

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