Theodora Thorogood
Pudsey,Leeds
Summary
A dedicated professional with a strong foundation in promoting emotional intelligence and providing comfort and reassurance. Highly organised with exceptional attention to detail, demonstrating proficiency in records management, database administration, and IT troubleshooting. Skilled in professional correspondence and telephone etiquette, ensuring discretion and confidentiality in all interactions. Committed to proactive engagement and inspiring trust through empathy and understanding, aiming to utilise skills to improve organizational efficiency and client satisfaction.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Early Years Educator
Busy Bees
Pudsey, Leeds
09.2022 - 01.2026
- Developed engaging and age-appropriate educational activities that fostered children's learning and development.
- Implemented effective behaviour management strategies to create a positive and safe learning environment.
- Collaborated with parents and caregivers to support children's individual needs and promote their growth.
- Mentored new educators by sharing best practices and facilitating their professional development.
- Monitored children's progress and provided feedback to parents, ensuring open communication regarding their development.
- Ensured compliance with health and safety regulations, maintaining a secure environment for children and staff.
- Implemented strategies to meet the emotional needs of children in the early years setting.
Sales Administrator
The Electronics Group
Leeds
02.2021 - 10.2021
- Coordinated sales orders and ensured accurate processing of customer requests.
- Managed inventory levels and maintained up-to-date product information in system.
- Facilitated communication between sales team and customers to enhance service delivery.
- Developed and implemented efficient administrative processes to streamline operations.
- Assisted in training new staff members on sales procedures and company policies.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Managed client database to ensure accurate record-keeping.
Out of School Club Assistant
St Joseph's Out of School Club
Pudsey, Leeds
11.2015 - 11.2019
- While working as an Out of School Club Assistant, I supervised children aged 3-11 before and after school. Other duties included food preparation (breakfast and afternoon snack), play, responsibility for the safety and wellbeing of the children in and around the school grounds, homework support, an awareness of safeguarding procedures in the workplace and cleaning and tidying the setting to ensure a secure and pleasurable environment.
Education
A-Levels - ICT
Crawshaw Academy Post 16
Pudsey 01.2015 - 01.2017
GCSEs -
Crawshaw Academy
Pudsey 01.2010 - 01.2015
Skills
- Promoting emotional intelligence
- Basic first aid qualified
- Providing comfort and reassurance
- Ability to inspire trust
- Empathy and understanding
- Proactive engagement
- Discretion and confidentiality
- Attention to Detail
- Professional correspondence
- Highly organised
- IT troubleshooting
- Organisation and prioritisation
- Reporting and documentation
- Telephone etiquette
- Records management
- Database administration
References
References available upon request.
Timeline
Early Years Educator
Busy Bees
09.2022 - 01.2026
Sales Administrator
The Electronics Group
02.2021 - 10.2021
Out of School Club Assistant
St Joseph's Out of School Club
11.2015 - 11.2019
A-Levels - ICT
Crawshaw Academy Post 16
01.2015 - 01.2017
GCSEs -
Crawshaw Academy
01.2010 - 01.2015