Theobold Dube

As a shift manager at my workplace, I'm responsible for overseeing the daily operations, the coordination of staff schedules and ensuring that there is efficient order processing. A key part of my role involves using digital systems to manage inventory and forecast stock requirements whilst analysing sales trends. It is also a part of my role to regularly interact with the Point of Sale software and internal dashboards, which has since improved my ability to interpret data and make informed decisions. I also supervise team member training on system usage and troubleshoot technical issues. These experiences have also added to my top tier knowledge on systems thinking and user support skills.

Not only do I manage the systems at my workplace, I also improve the team morale through effective communication and feedback practises in order to provide effective results. This is also followed up by motivating team members to achieve sales targets and increase the overall store revenue. I also oversee the cash management process to ensure accuracy at the end of each shift.

I participated in a career readiness programme that included field visits to IT companies, where I managed to gain first hand insight into the industry operations, team structures and the technology workflows. These experiences helped me understand how IT solutions are implemented in real business contexts.

This experience came with carrying out day to day duties accurately and efficiently to successfully deliver tasks, that also within tight deadlines. I also managed to work practically with an IT support technician to gain knowledge and strengthen my productivity when working with systems.