Theo Ward
Donisthorpe,Leicester
Summary
Versatile professional with hands-on experience in hospitality and customer service. Excels in fast-paced environments and adapts swiftly to challenges. Demonstrates resilience and strong communication skills developed through experience in high-footfall and physically demanding roles. Committed to effective contributions and ongoing professional growth.
Overview
3
3
years of professional experience
Work history
Bricklaying labourer
...
Colerton, Leicestershire
03.2025 - 05.2025
- Ensured adherence to health and safety regulations on jobsite consistently.
- Mixed mortar for bricklaying operations, supporting overall work quality.
- Transported bricks efficiently up ladders to bricklayers, ensuring secure handling.
- Assisted skilled tradesmen with tasks, contributing to timely project completion.
- Improved site safety by regularly clearing and cleaning work areas.
- Adapted quickly to new tasks assigned by site supervisors.
Customer service assistant
Twycross zoo
Twycross, Leicester
10.2024 - 01.2025
- Assisted customers with product inquiries to improve shopping experience.
- Resolved complex customer issues using effective problem-solving skills.
- Improved customer satisfaction with prompt service.
- Maintained clean, tidy storefronts to create positive first impressions.
Team member
Rebound inflatable park
Ashby-de-la-zouch, Leicester
10.2023 - 01.2024
- Delivered friendly, efficient customer service, effectively resolving challenging situations.
- Enforced health and safety guidelines, contributing to reduced workplace incidents.
- Maintained faultless hygiene standards through thorough cleaning of work areas and equipment.
Scaffolding labourer
By Brother
Heather, Leicestershire
06.2023 - 08.2023
- Supported construction projects by assembling scaffolding efficiently, ensuring safety and structural integrity.
- Executed daily tasks under supervision, developing scaffolding skills and techniques.
- Improved team coordination through effective communication, facilitating smoother project workflows.
Front of house team member
Turpin's restaurant
Twycross, Leicester
04.2023 - 06.2023
- Assisted guests with queries or requests, ensuring a positive and memorable experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Balanced needs of multiple tables, delivering consistent, high-quality customer service under pressure.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Maintained cleanliness and organisation in work areas, supporting team efficiency and guest satisfaction.
Pot washer
Cattow's Farm
Coalville, Leicester
10.2022 - 03.2023
- Maintained high standards of cleanliness by thoroughly washing kitchen utensils.
- Ensured delivery of clean, dry tableware to enhance dining experience.
- Reduced breakages and loss through careful handling of delicate crockery and glassware.
- Streamlined kitchen operations by organising washed dishes for quick access.
- Contributed to smooth running of restaurant through timely completion of dishwashing tasks.
Education
GCSEs -
Ashby school
Ashby-de-la-zouch 05.2023 - 06.2023
Skills
- Equipment handling
- Safety compliance
- Exemplary customer service
- Workplace communication
- Team collaboration
- Reliable and consistent
- Versatile and adaptable
- Critical thinking
References
References available upon request.
Timeline
Bricklaying labourer
...
03.2025 - 05.2025
Customer service assistant
Twycross zoo
10.2024 - 01.2025
Team member
Rebound inflatable park
10.2023 - 01.2024
Scaffolding labourer
By Brother
06.2023 - 08.2023
GCSEs -
Ashby school
05.2023 - 06.2023
Front of house team member
Turpin's restaurant
04.2023 - 06.2023
Pot washer
Cattow's Farm
10.2022 - 03.2023