Theo Patrick
Bermondsey,United Kingdom
Summary
Quick learner with the ability to remain calm under pressure, offering strong communication and administration while engaging with a diverse range of customers. Boasting extensive experience in the customer service and Hospitality sectors, I've grown into a knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. I thrive on cultivating long-term relationships and delivering high levels of customer service to achieve revenue targets. Having recently moved to Bermondsey, I'm looking to develop and learn new skills in a new, challenging environment in the city of London.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Bartender
The Thatched Tavern
Ascot, Berkshire
2025.12 - 2026.04
- Prepared bar prior to opening hours ensuring readiness for service, closed up after service; including maintenance and line cleaning.
- Often provided sole service in a esteemed restaurant that caters for large parties and VIPs.
- Contributed to cocktail menus for special events.
- Developed rapport with regular patrons, fostering a loyal customer base.
Account Manager (FTC)
Spare Crib Global
Ascot, Berkshire
2025.07 - 2025.12
- Managed client relationships to ensure consistent delivery of bookings that improved customer satisfaction and retention.
- Negotiated pricing to increase account profitability.
- Managed multiple client accounts working cross functionally with a growing team.
- Maintained supplier relationships to ensure smooth delivery of services.
- Completed requirements under high time pressure.
Senior Bartender (part-time at & after uni)
The Belvedere Arms
Ascot
2022.06 - 2025.07
- Managed daily bar operations (including cocktail making) to maintain efficient service flow and upsell where possible.
- Adapted to the requirements of (sometimes difficult) customers.
- Streamlined inventory management processes to reduce waste, control costs, and maintain adequate stock levels.
- Trained and mentored junior bartenders.
Bartender (part-time at uni)
The Three Wheatsheaves
Nottingham
2023.09 - 2024.03
- Served hundreds of customers in the busiest student pub in Nottingham.
- Crowd management and quick-thinking during periods of high stress.
- Multi-tasked and understood purchasing trends.
Lifeguard & Spa Host (part-time at school)
David Lloyd Leisure
Royal Berkshire, Bracknell
2018.10 - 2021.07
- Monitored pool areas to ensure swimmer safety and compliance with health regulations, preventing accidents and maintaining a secure environment.
- Greeted and assisted spa guests, enhancing overall customer satisfaction.
Education
BA (Hons) - Criminology
Nottingham University
2021.09 - 2024.07
A Levels - Economics (B), Philosophy (B), Geography (B)
Charters School
AscotSkills
- Client relationships:
- Cross-functional collaboration:
- Conflict resolution:
- Teamwork:
- Communication:
- Problem solving:
- Knowledge of drink recipes
- Attention to detail
Affiliations
- I play basketball, cricket, golf and darts
- I love being in nature, especially walking my dog Forrest
Timeline
Bartender
The Thatched Tavern
2025.12 - 2026.04
Account Manager (FTC)
Spare Crib Global
2025.07 - 2025.12
Bartender (part-time at uni)
The Three Wheatsheaves
2023.09 - 2024.03
Senior Bartender (part-time at & after uni)
The Belvedere Arms
2022.06 - 2025.07
BA (Hons) - Criminology
Nottingham University
2021.09 - 2024.07
Lifeguard & Spa Host (part-time at school)
David Lloyd Leisure
2018.10 - 2021.07
A Levels - Economics (B), Philosophy (B), Geography (B)
Charters School