Summary
Overview
Work History
Education
Skills
Hobbies and interests
Timeline
Generic
Theo Hodgson

Theo Hodgson

Worcester,worcestershire

Summary

Have been working since I turned 16 and haven't been out of employment at all while only filling my employment while I search for my forever job as an electrician. Dedicated Front of House Team Member with extensive experience in customer service and team collaboration across various café environments. Demonstrates exceptional skills in food safety compliance, cash handling, and time management, ensuring quality control and a welcoming atmosphere for guests. Proven ability to handle customer enquiries with professionalism and empathy, contributing to enhanced customer satisfaction. Career goal includes advancing within the hospitality industry while continuing to deliver outstanding service and support to team members.

Overview

4
4
years of professional experience

Work History

volunteer work experience

self employed family friend
06.2024 - 07.2024

Collaborated with family friend for one week at month-end, addressing multiple sites while performing first fixes around Martley village.

  • Maintained clean, safe working environments to eliminate accident risks.
  • Collaborated with team members to achieve target results.

Front of House Team Member

boofs cafe redpoint worcester
11.2024 - Current

Supervised food and beverage service to improve customer satisfaction.
Assisted in party room operations during weekends.
Coordinated with party hosts to ensure seamless transitions for children to party rooms.

  • Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
  • Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
  • Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
  • Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
  • Handled customer enquiries and complaints with empathy and professionalism, resolving issues promptly.

front of house team member

dunelm pausa cafe
09.2023 - 09.2024

Delivered coffee cake and food to customers while ensuring adherence to cleanliness and professional standards in café environment.

  • Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
  • Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
  • Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
  • Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
  • Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.

front of house team member

the Cournish bakehouse
08.2022 - 09.2023

Assisted with serving food items in busy environment during peak hours.
Supported kitchen operations to ensure steady food supply.
Collaborated with team members to enhance customer service experience.

  • Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
  • Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
  • Handled customer enquiries and complaints with empathy and professionalism, resolving issues promptly.

Education

Certificate of Higher Education - 18th edition regulations and level 3 NVQ

Elec training Wolverhampton
Wolverhampton
2025

Diploma of Higher Education - electrical installation

heart of Worcester college
Worcester
2024

GCSEs - maths, english, combined science

nunnery wood high school
worcester
2022

Skills

  • Customer service
  • Team collaboration
  • Food safety compliance
  • Cash handling
  • Time management
  • Quality control
  • Communication
  • Diligent worker

Hobbies and interests

  • build large speakers out of ammunitions boxes
  • crochet
  • digital art
  • play electric and acoustic guitar and electric bass
  • wood burn
  • gym
  • play video games
  • skateboard and roller-skate
  • cycling

Timeline

Front of House Team Member

boofs cafe redpoint worcester
11.2024 - Current

volunteer work experience

self employed family friend
06.2024 - 07.2024

front of house team member

dunelm pausa cafe
09.2023 - 09.2024

front of house team member

the Cournish bakehouse
08.2022 - 09.2023

Certificate of Higher Education - 18th edition regulations and level 3 NVQ

Elec training Wolverhampton

Diploma of Higher Education - electrical installation

heart of Worcester college

GCSEs - maths, english, combined science

nunnery wood high school
Theo Hodgson