Theo Green
Cheltenham,Gloucestershire
Summary
8 Years of hands-on experience in dynamic retail environments, excellent interpersonal skills, fostering positive relationships and ensuring customer satisfaction. Motivated to elevate standards for overall company success.
Thriving in multitasking and organizational responsibilities. Adept at navigating fast-paced, ever-evolving retail settings. From coordinating paperwork, processing payments and handling customer queries, to working delivery, I have consistently demonstrated precision and efficiency.
A proactive approach that extends to delivery management, where a strong attention to detail and a systematic approach ensure smooth and accurate processes. Equipped with a wealth of experience and a commitment to delivering excellence.
Overview
8
8
years of professional experience
Work history
Customer assistant
Lidl GB
Cheltenham, Gloucestershire
04.2019 - Current
- Completed transactions to replace or exchange defective items.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Collaborated within a small team to maintain store cleanliness, organization, and orderliness.
- Undertook multiple roles, including comprehensive training in all delivery areas.
- Completed additional Freshness Specialist training in Bristol
- Demonstrated self-motivation and a strong work ethic in a fast-paced environment.
- Proactively identified and addressed tasks without explicit instruction, adapting to changing priorities.
- Developed efficient work habits, performing efficiently under pressure.
- Managed diverse day-to-day tasks focusing on quality and attention to detail.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Experience in theft prevention, contributing to a low 0.67% stock loss percentage.
- Transferrable and practical experience in Health and safety procedures.
Customer assistant
B & M
Cheltenham , Gloucestershire
04.2016 - 04.2019
- Developed effective communication and customer service skills.
- Received specialized training on the customer query till, covering lottery machine operation and accurate recording of write-offs.
Education
GCSEs -
Winchcombe School
Cheltenham /2011 - /2016
Skills
- Data confidentiality
- Team player
- Quality Control
- Time management
- Problem-solving
Languages
English
Native
Spanish
Upper intermediate
References
References available upon request.
Timeline
Customer assistant
Lidl GB
04.2019 - Current
Customer assistant
B & M
04.2016 - 04.2019
GCSEs -
Winchcombe School
/2011 - /2016