Theo Clarke
Glasgow,Lanarkshire
Summary
Proactive Team Leader with 6+ years of experience in retail and hospitality customer service roles. Promoted twice from showing signs of ambition and high performance. Adept in problem-solving and attention to detail from identifying paperwork errors and resolving discrepancies without any guidance.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Cash Office Manager (Secondary Role)
Morrisons
Glasgow, Lanarkshire
2024.10 - Current
- Became first point of contact for any cash queries and discrepancies
- Accurately sorted and weighed all coins by denomination for balancing tills or preparing change into money bags
- Emptied and counted coins and notes for reconciliation, investigating any over £10 discrepancies
- Requested change orders via phone call to ensure tills contained enough cash for customers
- Prepared cash into banking bags along with documented payslip ready for collection
- Investigated till, safe and lottery differences, tracking any corresponding amounts or suspect transactions that could account for discrepancy
- Conducted interviews where discrepancies couldn't be resolved
- Printed and reviewed cash-flow report daily to allow for smooth business operations
- Documented weekly cash-flow results for store manager to review and sign
- Maintained tidy work environment, ensuring all paperwork was filed away and cleanliness procedures were followed
Customer Service Supervisor
Morrisons
Glasgow, Lanarkshire
2021.12 - Current
- Supported as acting customer service manager during CSM 7 month absence
- Coordinated shift schedules for over 30 employees, ensuring optimal staffing during peak hours
- Effectively completed team leader tasks whilst serving customers in fast-paced environment
- Controlled team performance by organising daily tasks and responsibilities
- Participated in zoom meetings and informed checkout team of key points
- Reported any machine malfunctions to NCR via phone call
- Managed stock records for front-end of store, keeping into account expenses budget
- Picked and dispatched online orders for customers to collect
- Dealt with customer conflict in reasonable manner to keep them satisfied
- Enhanced customer service delivery by providing training to new staff members
Head Runner
The Ivy Collection
Glasgow, Lanarkshire
2019.07 - 2021.10
- Managed team workflow between chefs and waiters to ensure restaurant ran smoothly in high-pressured environment
- Acted as main source of communication between kitchen and front of house to inform chefs on guest allergens or requests
- Increased team morale by supporting staff during peak times to provide positive dining experience for up to 200 guests
- Maintained sanitary and hygienic workplace to comply with health and safety guideline
Education
Diploma of Higher Education - Interactive Media
Dundee & Angus College
Dundee 2017.08 - 2018.06
Certificate of Higher Education - Interactive Media
UHI Moray College
Elgin 2016.08 - 2017.06
Skills
- Cash-Flow Management & Reconciliation
- Data Analysis & Entry
- Microsoft Word & Excel
- Scheduling
- Inventory Management
- Customer Service
- Conflict Resolution
- Leadership
- Problem-solving
- Attention to Detail
Voluntary Work
Beavers Scout Assistant Leader (09/2022 - 06/2024)
- Planned weekly activities and became a role-model to younger children
- Handled safety and risk assessments for all attendees
GCHC Fundraiser for Great Scottish Run (08/2022 - 10/2022)
- Exceeded charity goal of £400 in donations through successful project coordination and time management
- Cost-effectively planned a bake sale, selling 200+ cake items all personally baked and displayed in custom-designed packaging
References
References available upon request.
Timeline
Cash Office Manager (Secondary Role)
Morrisons
2024.10 - Current
Customer Service Supervisor
Morrisons
2021.12 - Current
Head Runner
The Ivy Collection
2019.07 - 2021.10
Diploma of Higher Education - Interactive Media
Dundee & Angus College
2017.08 - 2018.06
Certificate of Higher Education - Interactive Media
UHI Moray College
2016.08 - 2017.06