Theo Arran
Bangor,Down, Northern Ireland
Summary
I am a Lancaster University honours graduate, seeking a position where I can contribute positively and develop my skills in a diverse working environment. I have a proven track record of being able to work as part of a team, ensuring best work practices are observed and first class results are achieved.
I am now ready to develop my career further by seeking new challenges that will enhance my language, communication and analytical skills. I am confident that my personality and drive will combine with these skills and be an asset to any employer in any region of the world. My success in studying the dual disciplines of my degree, Spanish and geography demonstrates an artistic and scientific ability that is excellent for problem solving, whilst still maintaining creativity.
In summary I am a hard working, well qualified and driven individual with a vibrant personality. Well travelled, fluent in Spanish and English and a track record of contributing positively to both large and small working environments.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Securities and Derivatives Analyst
Citibank
Belfast
12.2022 - Current
- Carried out BAU operations for intercompany settlements in both matching and non-matching markets to ensure frictionless settlement.
- Analytically reducing accounting risk acting as a first point of contact in the finance back office.
- Processed trades and payments from settlements perspective for financial instruments – Equities and Derivatives in Euroclear and Fixed Income markets making sure there is no ambiguity in report on instructions on the balance sheet and escalating issues.
- Training others to support professional growth and development.
Customer Service Advisor
HCL Technologies
Belfast, Antrim and Newtownabbey
08.2022 - 11.2022
Marketing and Communication Assistant
Teatro TNT Atalaya
Seville, Andalusia
04.2022 - 07.2022
Digital Marketing Intern
New Horizon Marketing And Advertising
Seville, Andalusia
01.2022 - 04.2022
Customer Service Assistant
Argos
Bangor, Down
11.2021 - 01.2022
Customer Service Assistant
Sainsburys
Bangor, Down
06.2021 - 01.2022
Working as a team member on the shop floor, my role includes handling cash, serving the public and ensuring customer satisfaction is always met.
- Increased shop productivity by improving team processes and streamlining tasks.
- Remain calm and composed in high pressure situations involving angry or upset customers.
- Check incoming orders and organised new stock.
- Part of the front of house team involved in the roll-out of SmartShop.
Online Tutor
MyTutor, UKTutors
Zoom
09.2020 - 12.2021
- Taught weekly online 1:1 classes to GCSE and A-level Students.
- Helping varying abilities improve both Spanish and Geography skills and fine tune their exam technique.
- Introduced tailored lesson plans and revision schedules to improve academic performance.
- My spanish students were able to increase their confidence in the spoken language as I prioritised conversation and debates of syllabus themes and topics.
- Taught students remotely via pre-recorded and live video sessions.
Customer Service Assistant
Marks&Spencer
Bangor, Down
09.2017 - 01.2018
Work Experience - Environmental Consultant
SLR Consultancy
Belfast
04.2016 - 05.2016
Education
Bachelor of Arts - Joint Honours- Spanish Studies with Geography
Lancaster University
Lancaster06.2021
A-Levels - Spanish, Geography and Drama / Theatre Studies.
Bangor Grammar School
Bangor2017
GCSE -
Bangor Grammar School
BangorSkills
- Fluent Spanish Speaker
- Written and verbal communication skills
- Adaptive team player
- Strong customer service orientation
- Leadership ability
- Proficient IT skills, Microsoft Office, Microsoft Excel
- 8 years driving experience, clean driving licence
- Advanced analytics
- Confidence and composure in high pressure situations
- Analysing data and information
- Translation and interpretation
- Bilingual customer support
- Creative problem solving
- Customer loyalty building
Languages
English
Native language
Spanish
Advanced
C1
Portuguese
Beginner
A1
Certification
- TEFL Qualified English as a second language teacher.
- Duke of Edinburgh Award - Gold & Silver Award 2014-2018.
- 8 years service in the Boys Brigade. Queens Badge and President Badge holder 2010-2018.
- School academic honours in Drama and Theatre.
- School academic honours in Debating.
Personal details
- Date of Birth - 23/02/1999
- Age - 26
- Nationality - Dual Nationality, British and Irish passport holder.
- Legal right to live and work within the EU.
Interests
- Keeping active - Football, Rugby, Cycling, Swimming, Hiking, Yoga.
- Socialising and meeting new people, whilst developing language and conversational skills.
- Live music and attending concerts.
- Reading, watching films and enjoying the arts.
Timeline
Securities and Derivatives Analyst
Citibank
12.2022 - Current
Customer Service Advisor
HCL Technologies
08.2022 - 11.2022
Marketing and Communication Assistant
Teatro TNT Atalaya
04.2022 - 07.2022
Digital Marketing Intern
New Horizon Marketing And Advertising
01.2022 - 04.2022
Customer Service Assistant
Argos
11.2021 - 01.2022
Customer Service Assistant
Sainsburys
06.2021 - 01.2022
Online Tutor
MyTutor, UKTutors
09.2020 - 12.2021
Customer Service Assistant
Marks&Spencer
09.2017 - 01.2018
Work Experience - Environmental Consultant
SLR Consultancy
04.2016 - 05.2016
Bachelor of Arts - Joint Honours- Spanish Studies with Geography
Lancaster University
A-Levels - Spanish, Geography and Drama / Theatre Studies.
Bangor Grammar School
GCSE -
Bangor Grammar School