Theo Armstrong - Coveley
OXFORD,Oxfordshire
Summary
Dedicated professional with a strong foundation in sales and customer service, adept at building relationships and ensuring client satisfaction.
Offering strong interpersonal and communication skills, paired with willingness to learn and adapt quickly. Knowledgeable about providing empathetic support and maintaining positive attitude in challenging situations. Ready to use and develop problem-solving, organisational, and teamwork skills in a sales role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Facilities Support Assistant
Oxford University
Oxford, United kingdom
10.2023 - Current
- Organised necessary paperwork for meetings; supported efficient decision-making processes.
- Facilitated seamless operations through orderly management of staff and resources.
- Streamlined communication for improved team collaboration.
- Dealt with correspondence, ensuring clear and effective communication throughout the organisation.
- Arranged meetings for enhanced cross-departmental communication.
- Handled client queries to ensure high levels of customer satisfaction.
- Managed incoming calls, ensuring prompt response and resolution.
- Handled sensitive information discreetly; upheld company confidentiality policies.
Minty's Beds
Minty's
Oxford, Oxfordshire
11.2022 - 10.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked in sales, warehouse management and delivery, covering all aspects of the business.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Mechanical Technician Apprentice
UKAEA
Abingdon, Oxfordshire
08.2018 - 09.2022
- I spent the first year in college working on my NVQ level 2 in which I completed a set course of both practical and theoretical courses spanning machining to hydraulics.
- The three remaining years I moved between different placements around the UKAEA organization experiencing working on my NVQ level 3.
- Whilst moving placements I had a great deal of experience working with the different types of engineering at the company.
- This included everything from working in the Materials Research Facility on nuclear sampling to robotics, or in Beamline services which dealt with pellet injection and reactor cooling.
- Followed engineering schematics for successful assembly of parts.
- Ensured machinery efficiency by conducting routine maintenance.
Sales assistant
Curry's PC World
Oxford, United Kingdom
09.2017 - 04.2018
- Utilised excellent communication skills to provide detailed product information.
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Delivered exceptional after-sales service, encouraging repeat business.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Mechanical technician
Oxford University
Oxford, Oxfordshire
02.2017 - 09.2017
- Adhered to standard operating procedures, safeguarding seamless operations.
- Ensured machinery efficiency by conducting routine maintenance.
- Solved complex mechanical problems with application of advanced troubleshooting techniques.
- Coordinated with team members to achieve project deadlines.
- Utilised specialised tools for accurate readings during assessments.
- Diagnosed technical issues for timely repairs.
- Maintained mechanical assets to minimise unplanned breakdowns.
Education
NVQ Level 3 - Mechanical Engineering
UKAEA
Abingdon, Oxfordshire /2022 -
NVQ Level 2 - Mechanical Engineering
Blackbird Leys technical college
Oxford /2018 -
Skills
- Sales familiarity
- Excellent customer service
- Clean driving record
- Health and Safety regulations
- Relationship-building
- Critical-thinking
- Computer literate
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Certification
- Level 3 Health and safety trained.
- ACT trained.
Timeline
Facilities Support Assistant
Oxford University
10.2023 - Current
Minty's Beds
Minty's
11.2022 - 10.2023
Mechanical Technician Apprentice
UKAEA
08.2018 - 09.2022
Sales assistant
Curry's PC World
09.2017 - 04.2018
Mechanical technician
Oxford University
02.2017 - 09.2017
- Level 3 Health and safety trained.
- ACT trained.
NVQ Level 3 - Mechanical Engineering
UKAEA
/2022 -
NVQ Level 2 - Mechanical Engineering
Blackbird Leys technical college
/2018 -
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