Theo Ackland
Cardiff
Summary
Adept in problem solving with a strong foundation in A-level Maths and Physics, complemented by extensive customer service experience at John Lewis, Zio's Gelateria and Romy's Cafe. Demonstrates proficiency in retail technology, sales persuasion, and money handling, ensuring store cleanliness and maintaining awareness of fashion trends. Detail-oriented with a focus on delivering exceptional customer experiences, aiming to leverage skills in a dynamic environment's. Currently an undergraduate student at the University of York, studying Physics with Philosophy.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Concert Cleaner
AQS cleaning
Cardiff
06.2025 - 09.2025
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Maintained high standards of cleanliness.
- Hard work.
- Worked quickly to complete cleaning within allotted timeframes.
Sales assistant
John Lewis & Partners
Cardiff
10.2024 - 01.2025
- Conducted daily inventory checks to manage stock levels.
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly.
- Excellent communication skills.
- Built strong relationships with regular customers.
Retail assistant
Romy's Cafe
Barry, Vale of Glamorgan
06.2024 - 09.2024
- Handled cash register operations efficiently.
- Provided coverage during peak times.
- Answered queries and provided product information.
- Handled transactions.
Sales assistant
Zio's Gelateria
Barry, Vale of Glamorgan
06.2024 - 09.2024
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Assisted customers with product selection for optimal satisfaction.
- Assisted customers in locating specific items to boost satisfaction.
- Maintained knowledge of products and features to provide recommendations to customers.
Education
A-Levels - Mathematics
The Bishop of Llandaff High School
Cardiff 09.2023 - 06.2025
A-Levels - Physics
The Bishop Of Llandaff High School
Cardiff 09.2023 - 06.2025
A-Levels - Religious Studies
The Bishop Of Llandaff High School
Cardiff 09.2023 - 06.2025
Skills
- Problem solving
- Confident with customers as all both my time at John Lewis and Romy's Cafe are customer service based vacancies
- Detail consciousness
- Retail technology use
- Sales persuasion
- Store cleanliness maintenance
- Money handling proficiency
- Fashion trends awareness
Affiliations
- Sport
- Fashion
- Excersise
- Science
- Philosophy
Timeline
Concert Cleaner
AQS cleaning
06.2025 - 09.2025
Sales assistant
John Lewis & Partners
10.2024 - 01.2025
Retail assistant
Romy's Cafe
06.2024 - 09.2024
Sales assistant
Zio's Gelateria
06.2024 - 09.2024
A-Levels - Mathematics
The Bishop of Llandaff High School
09.2023 - 06.2025
A-Levels - Physics
The Bishop Of Llandaff High School
09.2023 - 06.2025
A-Levels - Religious Studies
The Bishop Of Llandaff High School
09.2023 - 06.2025