Summary
Overview
Work history
Education
Skills
Certification
Languages
Reference
Personal Information
Timeline
Generic

Chinaza Michelle Ejezie

Asaba,Nigeria

Summary

Skilled professional with strong organisational and analytical capabilities, complemented by expertise in administrative and financial management. Proven track record in customer service and support, alongside exceptional teaching and interpersonal skills. Proficient in various software applications and social media, with extensive experience in both field and office environments. Committed to fostering teamwork, critical thinking, and resourcefulness to achieve results.

Overview

9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Customer Relationship Officer/Secretary

EDUSON DOORS GLOBAL VENTURES NIGERIA
02.2023 - 09.2025
  • Keeping records, data and accounts for the firm.
  • Writing of sales.
  • Addressing and resolving issues from customers
  • Fostered positive working environment within the team, encouraging open communication and collaboration amongst colleagues.
  • Handled complex negotiations with clients, resulting in mutually beneficial agreements.
  • Developed strong relationships with customers to understand their needs better.
  • Managed sensitive issues with tact and professionalism, preserving company reputation.
  • Maintained up-to-date knowledge on company policies, procedures and offerings for accurate information dissemination to customers.
  • Escalated critical cases to higher management when necessary ensuring prompt action.
  • Improved customer loyalty by promptly addressing concerns and resolving complaints.
  • Facilitated regular contact with key clients to maintain a high level of service.
  • Utilised CRM tools for effective management of customer interactions.
  • Liaised with marketing teams to identify new audience and business opportunities.
  • Prepared necessary forms to complete transactions.
  • Implemented customer follow up to uphold service standards.

Volunteer support worker

Federal Medical Center
Asaba, Nigeria
02.2023 - 02.2024
  • Collaborated with multidisciplinary teams for comprehensive client care delivery.
  • Facilitated group discussions, helping individuals express their feelings and concerns.
  • Ensured confidentiality at all times when dealing with sensitive information about clients.
  • Assisted with daily living activities, promoting independence amongst service users.
  • Provided physical assistance where needed including mobility support or help with personal hygiene tasks.
  • Identified needs of service users through careful observation and interaction.
  • Delivered person-centred care to meet individual needs and preferences.
  • Provided emotional support to service users, fostering a safe environment.

Secretary assistant

DIRECTORATE OF HUMANITARIAN AND COMMUNITY SUPPORT SERVICE
Asaba, Nigeria
04.2022 - 02.2023
  • Keeping records and data for the department.

Marketing department

DOMINION MICRO FINANCE BANK IHEMBOSI
Ihembosi, Nigeria
04.2016 - 02.2017
  • Bringing the bank closer to the people.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bsc - International Relations

Madonna University
Nigeria
11.2017 - 11.2021

West African Examination Council -

Sacred Heart College
Oraifite, Anambra
09.2008 - 06.2014

Skills

  • Organizational and analytical skills
  • Administrative and financial management
  • Customer service and support
  • Teaching and interpersonal skills
  • Integrity and transparency
  • Honesty and diligence
  • Initiative and teamwork
  • Results-driven mindset
  • Loyalty and respect
  • Critical thinking and resourcefulness
  • Software application proficiency
  • Social media expertise
  • Field and office experience
  • Team collaboration

Certification

  • HRM (Human Resources Management)
  • PMP (Project Management Profession)
  • CSRM (Customer Service Relationship Management)

Languages

English
Igbo

Reference

  • Mr Anthony Ezeadiefe, Directorate of Humanitarian and Community Support Services, Delta State, anthonyezeadeife@gmail.com, 07036665384
  • Mr Muoneke Chukwuemeka Vincent, Madonna University, Department of International Relations, chukwuemekamuoneke@madonnauniversity.edu.ng, 07038847330

Personal Information

  • Date of birth: 01/25/97
  • Gender: Female
  • Nationality: Nigeria
  • Marital status: Single
  • Religion: Christianity
  • Place of birth: Anambra

Timeline

Volunteer support worker

Federal Medical Center
02.2023 - 02.2024

Customer Relationship Officer/Secretary

EDUSON DOORS GLOBAL VENTURES NIGERIA
02.2023 - 09.2025

Secretary assistant

DIRECTORATE OF HUMANITARIAN AND COMMUNITY SUPPORT SERVICE
04.2022 - 02.2023

Bsc - International Relations

Madonna University
11.2017 - 11.2021

Marketing department

DOMINION MICRO FINANCE BANK IHEMBOSI
04.2016 - 02.2017

West African Examination Council -

Sacred Heart College
09.2008 - 06.2014

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Chinaza Michelle Ejezie