THEMBANI MLOYI
Gravesend,Kent
Summary
Accomplished professional specializing in clinical governance and quality improvement within mental health and learning disability services. Proven track record in leading multidisciplinary teams to achieve service transformation and ensure compliance with CQC, MHA, MCA, and CPA standards. Expertise in safeguarding risk assessment and management using HCR-20 and Datix methodologies. Experienced in operational management, policy development, and stakeholder engagement to enhance service delivery through effective change management strategies.
Compassionate Care Coordinator with focus on improving patient outcomes and team collaboration. Enhanced care plans and communication processes, leading to increased patient satisfaction and smoother operations. Known for empathy and proactive approach in addressing patient and staff needs.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Community Mental Health Nurse - Care Coordinator
South London and Maudsley NHS Foundation Trust
Croydon
2025.12 - Current
- Liaised with families and carers for a comprehensive understanding of each case.
- Assessed risk factors and made referrals when necessary to maintain patient safety.
- Achieved patient trust by listening and responding empathetically to their concerns.
- Responded to crisis situations promptly, ensuring the safety of all involved parties.
- Demonstrated resilience in high-pressure environments, ensuring quality care was maintained at all times.
- Delivered culturally sensitive care considering each individual's unique needs and backgrounds.
- Advanced team efficiency, streamlining processes for patient assessments.
- Devised individual care plans to improve patients' mental wellbeing.
- Managed medication administration accurately, reducing potential risks or errors.
- Participated in professional development opportunities to stay updated on best practices in mental health nursing.
- Utilised effective communication skills both within the healthcare team as well as with patients, fostering a positive working environment.
- Delivered therapeutic interventions resulting in improved mental health states.
- Provided education and advice on coping mechanisms leading to enhanced self-management skills among patients.
- Adhered strictly to confidentiality laws protecting patient privacy rights.
- Facilitated group therapy sessions, promoting a safe and supportive environment.
- Improved patient comfort with compassionate nursing care.
- Evaluated patient progress for better treatment outcomes.
- Coordinated with multidisciplinary health teams to provide holistic care.
- Implemented essential legislation requirements to fellow team members for continued compliance.
- Dealt with emergencies with calm and composure.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Cultivated positive relationships with multidisciplinary teams to improve patient care.
- Prioritised tasks efficiently, managing time effectively.
- Streamlined processes to increase operational effectiveness.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Provided cognitive behaviour therapy for depression and anxiety patients to manage healing.
- Informed patients of rights to provide protective measures.
- Recognised and resolved potential areas of conflict for continued best practices in patient care.
- Attended case conferences and meetings to assess treatment success rates.
- Explained nature of emotional disturbances and emphasised need for treatment.
- Participated in health education programmes and nurse education activities in clinical and community settings.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
Operations Director
1stMed Health Solutions Ltd & ProNurture Group Ltd
Kent
2024.06 - 2026.06
- Lead the delivery of bespoke, outcome-focused training programmes, including Bild-certified PMVA Associates Training.
- Provide expert consultancy supporting organisations through complex care transformations.
- Ensure regulatory compliance, quality assurance, and risk reduction across services.
- Lead a team of specialist trainers and consultants, ensuring active clinical engagement.
- Maintain a strong focus on person-centred care and service user experience.
- Designed comprehensive business plans which laid foundation for growth opportunities.
- Implemented staff development programmes, resulting in an empowered workforce.
- Ensured regulatory compliance by establishing robust internal controls.
- Aligned departmental objectives with overall company goals for unified direction and focus.
- Streamlined business processes with innovative thinking, leading to enhanced performance.
- Developed strong relationships with stakeholders to secure future investments.
- Collaborated with sales team to streamline customer experience and boost client retention rates.
- Managed risk effectively, ensuring business continuity during challenging periods.
- Fostered a culture of continuous improvement, promoting operational excellence across the organisation.
- Drove process improvements through implementation of latest technology platforms.
- Drove continuous improvement and innovation in collaboration with management team.
- Worked with board of directors to establish objectives and decisively lead operations.
Community Practitioner / Team Leader (Band 6/7)
Lewisham Treatment Service & Southwark CMHT – South London & Maudsley NHS Foundation Trust
2017.11 - 2024.06
- Oversaw clinical practice, ensuring evidence-based care and adherence to MHA, CPA, safeguarding, and NMC standards.
- Led service user care pathways and multidisciplinary collaboration.
- Managed team performance, supervision, appraisals, and staff development.
- Controlled team budgets, staffing levels, and resource allocation.
- Chaired inter-agency meetings and represented the service at Trust-wide forums.
- Ensured high standards of communication, documentation, and data governance.
- Supported incident management, complaints resolution, and service improvement initiatives.
- Provided compassionate care for patients resulting in high satisfaction rates.
- Collaborated with patients to develop tailored healthcare plans, enhancing their quality of life.
- Conducted comprehensive patient assessments, ensuring accurate diagnosis and treatment.
- Demonstrated excellent clinical skills in a variety of settings enhancing professional competence and versatility.
- Implemented evidence-based practices into daily routines resulting in better patient outcomes.
- Delivered education on health promotion and disease prevention to improve community health standards.
- Prioritised tasks effectively during high-stress situations to ensure optimal patient care delivery.
- Contributed significantly to research studies through diligent data collection processes.
Community Psychiatric Nurse (Band 6)
Hertfordshire Partnership University NHS Foundation Trust
Hemel Hempstead and St. Albans, Hertfordshire
2017.01 - 2017.11
- Delivered comprehensive assessments, risk management, and care planning.
- Supported service users and carers with education, advocacy, and access to services.
- Participated in MDT reviews, CPA meetings, and inter-agency collaboration.
- Managed caseloads efficiently whilst prioritising urgent cases appropriately .
- Collaborated with multidisciplinary teams for holistic patient care.
- Maintained accurate records to track patient progress effectively.
- Delivered mental health awareness training in schools, promoting early intervention initiatives.
- Tailored therapeutic strategies to individual patient needs, optimising recovery outcomes.
- Offered psycho-educational advice for better management of mental health conditions.
- Advocated on behalf of patients, ensuring their rights and interests were protected.
- Conducted comprehensive patient assessments to diagnose mental health conditions accurately.
- Liaised with family members providing them insights into the condition of their loved ones.
- Supported community health initiatives and delivered seminars targeted at specific patient groups.
- Coordinated care across large wards based on patient priorities and requests.
Place of Safety Specialist & PICU Charge Nurse (Band 6)
South London & Maudsley NHS Foundation Trust
Dartford, Kent
2015.07 - 2017.01
- Led care delivery for service users in crisis, ensuring safe, therapeutic interventions.
- Supervised nursing staff and supported clinical leadership across PICU settings.
- Investigated incidents, managed complaints, and contributed to service development.
- Promoted therapeutic relationships and high-quality documentation.
- Conducted thorough safety audits to identify potential hazards.
- Recommended improvements in existing infrastructure based on rigorous evaluations against industry standards.
- Minimised risk of injuries by implementing effective safety protocols.
- Investigated accidents or incidents, proposing necessary corrective action.
- Bolstered staff awareness of health and safety through regular briefings and discussions.
- Coordinated with external auditors during their assessments, demonstrating transparency and openness in our organisation's approach towards worker's welfare.
Community Psychiatric Nurse (Band 6)
Hertfordshire Partnership University NHS Foundation Trust
St Albans, Hertfordshire
2014.07 - 2015.07
- Managed a caseload of 30+ service users with complex mental health needs.
- Conducted risk assessments, relapse prevention planning, and crisis management.
- Mentored students and supported safeguarding processes.
- Managed caseloads efficiently whilst prioritising urgent cases appropriately .
PICU Outreach Specialist Nurse / Deputy Ward Manager
Kent & Medway NHS & Social Care Partnership Trust
Dartford, Kent
2006.04 - 2014.07
- Deputy managed a 12-bed PICU and acted as Ward Manager when required.
- Helped establish the UK’s first PICU Outreach Specialist Service.
- Led audits, policy development, and clinical governance initiatives.
- Managed referrals, complex caseloads, and multidisciplinary teams.
- Delivered training, supervision, and performance management.
- Represented the service to commissioners, courts, CAMHS, YOT, and other agencies.
- Contributed to award-winning NAPICU project work.
Nursing Team Leader
KMPT (NHS Professionals)
Dartford, Medway and Maidstone, Kent
2006.04 - 2006.07
- Worked across CRHTT, A&E Liaison, CMHT, LD, and CAMHS settings.
- Delivered assessments, therapeutic interventions, and inter-agency liaison.
- Ensured compliance with MHA, Children Act, and safeguarding frameworks.
Senior Staff Nurse – Medium Secure Unit
Craegmoor Healthcare – Suttons Manor
Romford, Essex
2005.11 - 2006.03
- Completed HCR-20 assessments, pre-admission assessments, and MDT planning.
- Took charge of the ward and supported service development and audits.
- Delivered compassionate care for patients, resulting in increased comfort during treatments in medium sure environment.
- Conducted regular health assessments, ensuring timely intervention when required.
- Advocated for patients' rights with adherence to ethical guidelines and standards.
- Reviewed and updated patient records accurately for enhanced treatment protocols.
- Developed comprehensive care plans tailored to individual patient needs which improved their well-being over time.
Senior Staff Nurse – PICU
Cygnet Healthcare – Blackheath PICU
Blackheath, London
2002.11 - 2005.11
- Delivered high-quality, person-centred care in a challenging PICU environment.
- Supported senior leadership in maintaining standards, resources, and governance.
- Promoted dignity, rights, and collaborative working.
- Led nurse training sessions to improve team's overall skill set.
- Supervised junior staff efficiently leading to an improved working atmosphere.
- Administered medication as prescribed by physicians, maintaining optimal patient health status.
Education
Sign-off Mentorship - Health Post Graduate Study
University of Greenwich
London 2011.01 - 2013.01
DipHE - Mental Health Nursing
University of Greenwich
London 1999.01 - 2002.01
GCE A-Levels -
Milton High School
Zimbabwe12.1992
GCE O-Levels -
Milton High School
Zimbabwe12.1990
Skills
- Clinical Governance & Quality Improvement
- Leadership of Multidisciplinary Teams
- Mental Health & Learning Disability Services
- Safeguarding (Adults & Children)
- Risk Assessment & Management (incl HCR-20, Datix)
- PMVA / Violence Reduction (Bild-certified)
- Service Transformation & Change Management
- Operational Management & Resource Planning
- Policy Development & Audit
- Training, Mentorship & Staff Development
- Stakeholder Engagement & Inter-agency Collaboration
- Regulatory Compliance (CQC, MHA, MCA, CPA)
- Community outreach experience
- Post-Traumatic stress disorder awareness
- Knowledge of mindfulness practices
- Autism spectrum disorders understanding
- Personality disorders familiarity
- Crisis Intervention
- Quality Assurance
- Conflict Resolution
- Microsoft Office Suite
INTERESTS
Team sports: Chess, Volleyball (former captain), Motorsport: Formula 1, go-karting, quad-biking, jet-skiing, Team-building activities: paintball, ziplining, outdoor events, Salsa dancing (active club member), South African music collection, International travel and cultural exploration
Additional Specialist Training
- CBT for Psychosis & Personality Disorders (APT)
- Root Cause Analysis
- Equal Opportunities
- HoNOS PbR, Clinical Medical Devices
- Extensive management development programmes
Certification
Nursing and Midwifery Council (PIN 99B0091E)
Timeline
Community Mental Health Nurse - Care Coordinator
South London and Maudsley NHS Foundation Trust
2025.12 - Current
Operations Director
1stMed Health Solutions Ltd & ProNurture Group Ltd
2024.06 - 2026.06
Community Practitioner / Team Leader (Band 6/7)
Lewisham Treatment Service & Southwark CMHT – South London & Maudsley NHS Foundation Trust
2017.11 - 2024.06
Community Psychiatric Nurse (Band 6)
Hertfordshire Partnership University NHS Foundation Trust
2017.01 - 2017.11
Place of Safety Specialist & PICU Charge Nurse (Band 6)
South London & Maudsley NHS Foundation Trust
2015.07 - 2017.01
Community Psychiatric Nurse (Band 6)
Hertfordshire Partnership University NHS Foundation Trust
2014.07 - 2015.07
Sign-off Mentorship - Health Post Graduate Study
University of Greenwich
2011.01 - 2013.01
PICU Outreach Specialist Nurse / Deputy Ward Manager
Kent & Medway NHS & Social Care Partnership Trust
2006.04 - 2014.07
Nursing Team Leader
KMPT (NHS Professionals)
2006.04 - 2006.07
Senior Staff Nurse – Medium Secure Unit
Craegmoor Healthcare – Suttons Manor
2005.11 - 2006.03
Senior Staff Nurse – PICU
Cygnet Healthcare – Blackheath PICU
2002.11 - 2005.11
DipHE - Mental Health Nursing
University of Greenwich
1999.01 - 2002.01
GCE A-Levels -
Milton High School
GCE O-Levels -
Milton High School