Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Thelma Baleikasavu

Glasgow

Summary

With a wealth of experience and knowledge in varied areas such as customer services, logistics, policy and operations, I believe that I have the right attitude and skills to make a positive contribution to your team.


I am currently a Presenting Officer with nearly two years experience working in the area of Immigration law, defending decisions of the Secretary of State at First-tier Immigration Tribunals.


I am an enthusiastic and hard-working individual who is always seeking ways to go above and beyond job requirements to make lasting impacts on the team, department and public in general.


I have exceptional integrity, leadership and problem-solving abilities.

Overview

11
11
years of professional experience
2005
2005
years of post-secondary education

Work history

PRESENTING OFFICER

Home Office
Glasgow
01.2024 - Current
  • I have developed and maintained an effective knowledge of Immigration law and processes, quickly reviewing and preparing cases in order to robustly defend Secretary of State decisions before Immigration Tribunals.
  • I have demonstrated my ability to successfully influence and communicate information to Appellants, their legal representatives and Judges.
  • I have analysed complex legal arguments and prepared well-considered reviews of Appellant evidence in line with First-tier Tribunal Practice Directions.
  • I effectively collaborate with colleagues in order to achieve meet deadlines and directions issued by the Tribunal.

OPERATIONAL CASE MANAGER

Companies House
Edinburgh
03.2022 - 01.2024
  • I managed a small team of Operational Officers in the area of integrity and enforcement.
  • I led projects focused on improving the integrity of data held on the public register, for example, the misuse of ‘change of details' forms.
  • I became the point of contact for all things pertaining to Scottish Limited Partnerships (SLP) and led in the analysis of SLP accounts to ensure compliance.
  • I gathered relevant information highlighting the non-compliance of SLPs and reported my findings to The Crown Office and Procurator Fiscal Service by way of well-considered prosecution reports.

CONTACT CENTRE ADVISOR

Monzo Bank Ltd
Remote
05.2021 - 03.2022
  • I excelled in dealing promptly and professionally with customer queries by using my exceptional oral and written skills to answer queries and explain complex issues.
  • I showcased my ability to gather information quickly and apply sound judgement to all decisions.
  • I developed the ability to make quick decisions in identifying cases of fraudulent activity, and appropriately escalating concerns to the relevant teams in line with company processes.
  • Successfully used relevant software to maintain detailed records of customer query and account interactions.

NEW MEMBERS ASSOCIATE

Zipcar UK Ltd
Remote
06.2020 - 10.2020
  • I was responsible for processing and approving new member applications in line with company requirements in an efficient manner.
  • Successfully meeting all individual and team targets whilst working remotely, reliant upon my keen eye for detail, excellent time management and organisational skills.
  • Handling complex applications with tact and sensitivity, knowing when to seek advice or escalate issues to managers such as fraud attempts and security breaches.
  • Engaging with and supporting team members on ways to improve team processes, for example, updating email templates to help manage a quality service.

LOCATIONS COORDINATOR - LOGISTICS

Zipcar UK Ltd
London
08.2014 - 02.2020
  • I was responsible for all administrative tasks and logistical duties involved in managing 1,500 car club locations across the UK.
  • Performing as key contact for all utilisation and permit queries from both internal and external stakeholders, liaising with these contacts through written and verbal communication.
  • Supporting senior management by providing monthly progress reports on utilisation through the use of data management systems and analytic platforms such as Spotfire.
  • Collaborating with other business groups to identify the cause of any faults with the service and initiating ways to eliminate or lessen them.

Education

Master of Social Science - Anthropology

The University of Waikato
Hamilton

Skills

  • Communication
  • Investigative skills
  • Decision making
  • Motivating others
  • Using initiative
  • Organisational skills
  • Integrity
  • Customer care
  • Empathy
  • Sensitivity

References

References available upon request.

Timeline

PRESENTING OFFICER

Home Office
01.2024 - Current

OPERATIONAL CASE MANAGER

Companies House
03.2022 - 01.2024

CONTACT CENTRE ADVISOR

Monzo Bank Ltd
05.2021 - 03.2022

NEW MEMBERS ASSOCIATE

Zipcar UK Ltd
06.2020 - 10.2020

LOCATIONS COORDINATOR - LOGISTICS

Zipcar UK Ltd
08.2014 - 02.2020

Master of Social Science - Anthropology

The University of Waikato

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Thelma Baleikasavu