THE HOANG LONG NGUYEN
LONDON
Summary
Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.
Offering strong customer service skills, keen eye for detail, and positive attitude. Knowledgeable about maintaining clean and organised workspace and working well under pressure. Ready to use and develop communication, teamwork, and problem-solving skills in Barista role.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Barista
O2 Starbuck
London
2024.11 - 2025.02
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Confirmed customer orders to avoid errors through miscommunication.
- Explained product characteristics to help differentiate large range of items.
- Recommended purchases based on customer needs, budget and priorities.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Barista
MIE CAFE
Hai Phong, Viet Nam
2024.06 - 2024.09
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Barista
Highlands Coffee
Hai Phong, Viet Nam
2023.05 - 2023.09
- Demonstrated proficiency in operating espresso machines with precision and care.
- Managed high volume orders during peak hours maintaining quality of service.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
WAITER
Little Asia
Bournemouth
2022.06 - 2022.12
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
Education
A-Levels - Mathematics, Physic, Chemistry
Kings Bournemouth
Bournemouth, ENG 2022.09 - 2024.07
GCSEs - Mathematics, Physic, Chemistry
Kings Bournemouth
2020.09 - 2022.06
Barista Coffee Making
SHINLEE
2024.07 - 2024.09
General Barista Drinks Making Course
SHINLEE
2024.07 - 2024.09
Bachelor of Science - Computer Science
City University of London
LondonSkills
- Latte Art
- Customer service
- Espresso preparation
- Milk steaming and frothing
- Specialty coffee knowledge
Certification
- Machine Coffee-Latte Art Course
- General Barista Course
Additional Information
Even though I've only been involved in the coffee industry for the past 2 years, I've had great experiences. I learned a lot about different types of coffee, learned how to make coffee-related drinks and many other drinks. In addition, I have worked at a few quite famous cafes in Vietnam. I am a forward-thinking person, quick-witted, passionate and enthusiastic. Hopefully, Starbuck can give me a chance to work , this not only supports my monthly expenses but also helps me develop my skills.
Personal Information
Custom
IELTS 7.0,4
Languages
English
Timeline
Barista
O2 Starbuck
2024.11 - 2025.02
Barista Coffee Making
SHINLEE
2024.07 - 2024.09
General Barista Drinks Making Course
SHINLEE
2024.07 - 2024.09
Barista
MIE CAFE
2024.06 - 2024.09
Barista
Highlands Coffee
2023.05 - 2023.09
A-Levels - Mathematics, Physic, Chemistry
Kings Bournemouth
2022.09 - 2024.07
WAITER
Little Asia
2022.06 - 2022.12
GCSEs - Mathematics, Physic, Chemistry
Kings Bournemouth
2020.09 - 2022.06
Bachelor of Science - Computer Science
City University of London