THEERAJ SINGH J
Chennai,India
Summary
Experienced in streamlining processes and enhancing operational efficiency. Track record of leading cross-functional teams to deliver high-quality results. Strong analytical skills paired with proactive approach to problem-solving.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Process Executive – US Healthcare
Cognizant
chennai
07.2022 - Current
- Handled high-volume inbound provider calls efficiently, ensuring accurate information delivery and professional support.
Successfully resolved complex issues via chat and email, achieving high first-call resolution rates.
Consistently met performance targets for call quality and customer satisfaction through dedicated service efforts.
Accurately documented interactions in CRM systems, managing escalations within compliance guidelines.
Identified trends in provider concerns, recommending process enhancements to improve customer experience.
Customer Care Executive
Poorvika Mobiles Corporate Office
Chennai
07.2020 - 03.2022
- Worked in supporting tools like Salesforce, Ameo.
- Create incident/ Tickets for customer queries in Salesforce.
- Created static webpage designs using HTML, CSS for E-comm Applications.
- Testing bugs in E-commerce Web Applications.
- Handling customer calls (Domestic).
- Session wise report generating using Ameo software and customising with excel.
- Hands on experience in Microsoft office.
Education
Bachelor of Science - Computer Science
Apollo arts and science collage sriperambadur
Sriperumbudur, TN01-2020
Skills
- Tech Support & Service Excellence Inbound/Outbound Call Handling US Healthcare BPO
Processes Chat, Email & Phone Communication CRM Tools & Documentation SLA & Quality
Metrics Adherence Conflict Resolution & Escalation Handling Attention to Detail Team
Collaboration & Professionalism Fluent Communication (English, hindi & Tamil) Multitasking & Adaptability - Incident management
- Conflict resolution
- Customer service operations
- Escalation management
- Data entry management
Certification
- Google's Digital Marketing Fundamentals, 2020-01-01
- Ethical Hacking Certificate, 2020-01-01
tools
- Service now
- Azure
- Window Active directory
- Exchange admin centre
Hobbies and interests
- badminton
- new technology
- singing
Languages
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Proficient
C2
Disclaimer
I do hereby declare that the above information is true and complete to the best of my knowledge and belief.
Yours faithfully
Theeraj singh j
Timeline
Senior Process Executive – US Healthcare
Cognizant
07.2022 - Current
Customer Care Executive
Poorvika Mobiles Corporate Office
07.2020 - 03.2022
Bachelor of Science - Computer Science
Apollo arts and science collage sriperambadur